Job Type: Full-time
Experience: 10+ years in Commercial Insurance, Account Management, Sales, or Underwriting
Licensing: RIBO (CIP/CAIB designation is an asset)
About PROLINKPROLINK is a leading insurance brokerage providing tailored risk management solutions to businesses, associations, and individuals across Canada. Our mission is to protect what matters most—our clients, our team, and our collective success.
We are seeking an experienced Practice Leader to oversee the Diversified Knowledge Professionals segment within our Associations & Affinity Groups (AAG) Department. This strategic leadership role will focus on driving growth, strengthening client relationships, and leading a high-performing team in a dynamic industry.
Key ResponsibilitiesStrategic Leadership
- Develop and execute a comprehensive strategy to support growth, retention, and market positioning.
- Analyze client needs, market trends, and competitive risks to identify opportunities for expansion.
- Collaborate with the marketing team to create targeted campaigns that highlight industry expertise and value-added services.
- Enhance client retention by ensuring clarity, accessibility, and a seamless service experience.
- Serve as the primary relationship manager for key strategic clients, fostering long-term partnerships.
- Provide expertise on commercial insurance, keeping clients informed on industry trends and best practices.
- Lead and contribute to the development of risk management tools, white papers, webinars, and industry insights.
- Work closely with internal teams to develop automated client touchpoints and improve engagement.
- Lead and mentor a team of Account Managers, fostering a collaborative and results-driven work environment.
- Provide guidance and professional development opportunities to support team growth.
- Conduct regular performance evaluations and set objectives to ensure high standards of service.
- Identify and pursue cross-selling and upselling opportunities in collaboration with sales teams.
- Attend industry conferences to strengthen professional networks and stay informed on industry developments.
- Establish and monitor financial performance metrics, ensuring alignment with company objectives.
- Negotiate insurer terms, rates, and commissions to ensure competitive offerings and profitability.
- Maintain strong relationships with insurers to support program growth and development.
- Collaborate with insurer partners on educational initiatives for clients.
- Minimum of 10 years of experience in Account Management, Sales, Underwriting, or Commercial Insurance (Programs Insurance preferred).
- Strong leadership skills with experience managing teams and change initiatives.
- Excellent communication, relationship management, and strategic problem-solving abilities.
- A client-centric approach with a focus on innovation and continuous improvement.
- Flexible work arrangements with a hybrid model balancing remote and in-office work.
- Professional growth opportunities, with ongoing training and career development support.
- A collaborative and inclusive work culture that values diversity and innovation.
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