At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
Department: Human Resources Job Category: Salary
Reports To: Manager, Payroll & Total Rewards Position Type: Full Time
Direct Reports: N/A Schedule: Weekdays
Indirect Reports: N/A Location: Main Building
Position Summary
Reporting to the Manager, Payroll & Total Rewards, the Payroll & Benefits Coordinator will manage the payroll processing and benefits administration for the DI. This position will be responsible for building an employee-centric and service-oriented culture in the payroll & benefits team, that provides employees with the information they need in a timely manner. This role provides functional leadership to the payroll & benefits coordinator regarding the support of payroll and benefits functions.
The successful candidate will participate in, and take various roles in process improvements, projects, and special initiatives and possess a fundamental understanding of payroll and benefits administration.
Time Commitment
This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.
Job Duties and Responsibilities
- Manage the full cycle payroll activities, including entering new hires in Dayforce, administering benefits, processing employee changes, T4’s, etc.
- Process employee terminations, including confirming accuracy of dates and reason for termination, entering the termination into the payroll system, processing final pay and calculation of all outstanding payments
- Ensure the timely processing of semi-monthly payroll for the Agency, analyze variances and share insights with leaders
- Create and maintain employee electronic and paper files on a per pay basis
- Liaise with Managers and P&C team to ensure employee data is up to date and accurate; Facilitate communication of important information to affected groups/individuals
- Answer all payroll related inquiries from employees, management, government, and legal entities in a timely manner; escalate complex inquiries as required
- Initiates communication with Agency leaders regarding payroll deadlines and issue resolution
- Set up, documentation and cross-training of payroll processes and procedures
- Ensures accurate accounting and reporting on all payroll related data to Finance
- Create payroll data variance report in each pay period and month over month to aid leaders in analysing financial results and trends
- Manage the payroll inbox to ensure that employee concerns and issues are responded to in a timely manner while investigating the root cause of issues to ensure they don’t recur
- Oversee daily operation of the Dayforce HRIS system including the building and ongoing maintenance of confidential payroll records ensuring completeness and accuracy.
- Identify process improvement initiatives and work with the team to develop, document and implement new payroll and benefits procedures in alignment with Dayforce.
- Ensure prompt onboarding and offboarding of employees from benefits plans, perform monthly reconciliation of group benefits data, including but not limited to medical/dental benefits, RRSP, Critical Illness, etc.
- Manage the end-to-end benefits processes for the DI
- Create and manage annual calendar of payroll activities including but not limited to: T4 cycle, annual comp analysis, audit of benefits enrollment, WCB reporting
- Annual preparation of T4 reporting requirements for the Agency
- Prepare Record of Employment, and submit to Service Canada
- Ensure compliance with federal, provincial, and local payroll, wage, and hour laws and best practices.
Education and Experience:
- A degree or diploma in Business Administration or Accounting would be considered an asset
- Payroll Compliance Practitioner (PCP) certification is required
- Certified Payroll Manager (CPM) designation is an asset
- Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
- Minimum 8+ years of payroll experience
- Ceridian Dayforce experience is considered a strong asset
- 5-7 years experience in processing, validating, and committing payroll runs in Dayforce or a similar payroll software platform is required
- Experience in setting up and managing an annual payroll tasks calendar ensuring all required timelines are met weekly, monthly, quarterly and annually
- Ability to understand employee payroll & benefit issues and communicate solutions effectively, professionally, and respectfully
- Excellent customer service skills (internal and external), written and verbal communication skills
- Experience with a 24/7 operation which requires payroll for both hourly (casual) and salaried employees is a definite asset
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
- Strong strategically focused analytical skills, good common sense; and capacity to provide leadership (direct and indirect)
- Well-developed interpersonal and conflict resolution skills
- Strong problem-solving skills and the ability to improve projects, programs, and processes
- Proficient in Office365 and Microsoft Office Suite and report writing
- Demonstrate essential desktop troubleshooting skills
- Eager to learn new systems and adopt improved best practices
- Must demonstrate initiative and work autonomously
- A genuine commitment to the mission, vision, values, and work of the agency.
- Well-developed communications skills with the ability to relate effectively with a wide range of people, positively influencing outcomes and obtaining cooperation
- Well organized with the ability to plan work, cope with conflicting work pressures, establish appropriate priorities, and meet deadlines
- Ability to self-direct and work with minimal supervision, manage time and multiple tasks to accomplish a variety of assignments with conflicting priorities with competing demands
- Experience working in a 24/7 operation would be an asset.
- Ability to use metrics and data to inform leaders about human capital trends and areas of opportunity
- Ability to exercise effective judgment and sensitivity to changing needs and business situations.
- Must be able to objectively assess a multitude of situations, work with the business to influence leaders/decision makers to yield positive impact to the business
- Resilience, stress tolerance, and ability to remain composed when dealing with emotionally charged or stressful situations.
- Ability to make sound decisions based on information provided and employ critical thinking where information may not be clear.
- High moral, ethical, and integrity standards, must be self-directed, demonstrate initiative, and work autonomously.
- Strong time management and organizational skills, with the ability to manage multiple priorities simultaneously.
- Excellent strategic analytical and problem-solving skills.
- Exceptional interpersonal, conflict resolution, and negotiation skills.
- Resourceful and knowledgeable about community resources and social support systems.
- Dayforce experience will be considered as an asset
- Willingness to learn new systems and adopt best practices.
- Acceptable of industry risks, including contact with bodily fluids.
The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.
This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.
While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.
Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D)
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.
Vulnerable Sector Check
A satisfactory vulnerable sector clearance is require prior to resumption at the DI.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected].
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