Join Our Caring Team!
We’re a family-focused Optometry clinic dedicated to delivering personalized care, expert services, and specialized paediatric eye care. Our clinic is in a brand new space in Port Credit. We are currently seeking a full time Patient Care Coordinator to help us continue providing outstanding care in a warm and professional environment.
This is more than a front desk job — you'll be an essential part of our clinical team, supporting both reception duties and preliminary eye testing (training provided) as well as frame styling. This role plays an integral part in guiding our patients from the beginning of their experience to the end of their examination. If you love helping others and want to grow in a meaningful healthcare role, we’d love to hear from you!
What You’ll Do
- Greet patients and families with warmth and professionalism
- Assist patients with check-in, check-out, and appointment scheduling
- Answer phone calls and emails; respond to inquiries with care and accuracy
- Perform preliminary vision testing to prepare patients for their eye exams
- Update patient records and verify insurance information
- Maintain confidentiality and help ensure a smooth clinic flow
- Keep the reception and testing areas clean and organized
- Support optometrists and clinical staff as needed
- Support the optical team as needed (e.g. guiding patients with frame selection, adjusting or preparing eyewear orders, or general retail assistance)
What We’re Looking For
- Friendly, compassionate personality with a strong desire to help others
- Bubbly and warm personality that enjoys connecting with both children and adults
- Excellent communication and organizational skills
- Comfortable with multitasking in a fast-paced setting
- Detail oriented and wanting to go above and beyond for each patient
- Team Player
- Willingness to learn and perform clinical testing (training provided)
- No experience needed working in healthcare. Experience in customer service is an asset, experience working with children and families in a retail or customer service environment is a bonus
- High school diploma required; post-secondary education is an asset
Why You’ll Love Working With Us
- Be part of a small, supportive and caring team
- Make a real difference in patients’ lives — especially children’s
- Develop valuable skills in both patient care and clinical support
- Enjoy a respectful, professional work environment where you’re appreciated
Schedule:
- Tuesdays: 9.30am-7pm
- Wednesdays: 9.30am-6pm
- Thursdays: 9.30am-7pm
- Fridays: 8.30am-5pm
- Saturdays: 8.30am-1pm
- Sundays, Mondays: Closed
Language Requirements:
- Must be fluent in English
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 38 per week
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- What is your availability?
- When would you be able to start?
- What inspired you to apply for a role at our clinic?
- What excites you most about working in a family-focused eye care clinic, and how do you see yourself contributing to a warm, welcoming patient experience?
- Tell us about a time you went above and beyond to help someone—what did you do, and what was the outcome?
Work Location: In person
