Patient Care Coordinator - Midtown Toronto

Join our Patient-Centred, Personalized Primary Care team as a Patient Care Coordinator (Toronto)

Are you passionate about helping clients? Do you thrive in a dynamic, supportive environment where your contributions matter?

If so, then MDDirect is the place for you.
Who we are:
Founded in 2008, MDDirect is leading the way for personalized, proactive and preventative health care. Our Healthcare on Demand program is our unique approach to patient care, designed to pick up where other executive health clinics leave off. Our key value is providing warm, caring and compassionate service to all of our clients at every point of contact.
What you’ll do:

• Arrange for and expedite referrals to outside providers, including out-of-country providers
• Liaise with physicians to support timely and appropriate referrals
• Schedule in-office appointments and annual physicals [CPX] when required
• Assist with preparing charts for insurance requests and transfers of records when required
• Manage patients’ expectations regarding access to medical services in Ontario
• Maintains patient confidentiality at all times
• Demonstrates a strong commitment to customer service at every patient encounter
• Upholds the Centre’s code of conduct, treating all patients, staff, and providers with courtesy and respect
• Demonstrates ability to handle multiple tasks, set priorities, and meet deadlines
• Demonstrates ability to diffuse confrontations with patients and others
• Demonstrates the ability to work with other staff members
• Accepts responsibility for own work and asks for help when unsure of proper course of action
• Ensures the proper use of office resources
• Adheres to all facility safety regulations and maintains a safe working environment

What you’ll need:

• Minimum 4 years Medical Office experience
• Knowledge of Medical terminology is an asset
• Ability to multi task and effectively manage the tasks assigned
• Excellent written, verbal and electronic communication skills
• Attention to detail
• Knowledge of computer essentials (Word, Excel, Outlook)
• Previous experience with PSS (EMR) and OCEAN MD is an asset
• Ability to effectively manage assigned duties while exercising mature and sound judgement

Why work for MDDirect:

• Monthly TTC pass or parking pass provided
• Health Benefits
• Engaging team work environment
• Year end Bonus
• Team outings
• Monday-Friday work week
• STAT Holidays
• Paid Vacation

This is a full-time position primarily scheduled between Monday-Friday 8:00am-5:00pm. The position is on site and in person.

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