Patient Care Coordinator

The Snore Shop is part of the Resolve Sleep Health network!

Resolve Sleep Health is Canada’s largest independent provider of sleep health services through our 80 clinics coast to coast. Through technology, compassionate care, and personalized treatment plans, Resolve Sleep Health helps individuals regain control of their sleep and overall health. With a mission to improve the quality of life for those affected by sleep disorders, Resolve Sleep Health is committed to innovative solutions, patient-centered care, and enhancing sleep health awareness.

For more information, please visit us at: https://www.resolvesleep.com

We are currently seeking a full time Patient Care Coordinator to join us at our Fredericton, NB location.

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

Key Accountabilities:

• General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
• Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians
• Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables
• Perform data entry tasks
• Answer patient calls, emails, and questions, including insurance submissions
• Confidentially manage patient accounts
• Schedule patient visits and answer pre-visit questions, including billing questions
• Discuss cost of service, insurance coverage, and payment options with the patient
• Work as a team player to ensure each patient receives the best service possible
• Schedule patient appointments and procedures according to established protocol
• Inventory management (placing and receiving orders from vendors)
• Perform other related duties as assigned

Qualifications

• Post-secondary program in administration/accounting and/or have experience in a similar role
• Previous customer service experience
• Strong communication skills and a professional attitude
• Works well under pressure and in fast paced environments to meet deadlines
• Quick learner, can self-direct, pays close attention to detail and enjoys meeting and assisting others
• Microsoft Office skills and Salesforce experience are assets

Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• What are your salary expectations for this position?
• When would you be available to start if selected for this role?

Experience:

• customer service: 1 year (required)

Work Location: In person