Position Summary
Temporary Part-Time Support Staff positions (August 25, 2025 – September 5, 2025)
Ancillary Services is seeking a Part-Time Operations Success Support Assistants to assist with student start-up activities for the fall 2025 term. This role involves providing front-line customer service and supporting the distribution of student materials, including ONECards.
The positions are based on-site at multiple campuses in Kitchener, Waterloo, Cambridge, Guelph, Milton and Brantford. Successful candidates will be required to conduct work on-site 24 hours per week, Monday to Friday, between 7:00 a.m. to 5:00 p.m.
Responsibilities
- Provide courteous and professional front-line support to students
- Distribute student resources and verify information for resource requests
- Process transactions using point-of-sale and related software systems
- Direct students to appropriate services and locations
- Assist with order fulfillment, including picking, processing, packing and shipping
- Assist with organizing, stocking and labelling inventory
- Facilitate queue management to ensure efficient service delivery
- Summarize and escalate complex cases to management for resolution
- Perform other duties as assigned
Qualifications
- Completion of a one-year post-secondary certificate is required
- Minimum of six months of relevant work experience is required
- Experience in a fast-paced retail or customer service environment is an asset
- Strong communication skills and a customer-facing approach
- Ability to quickly learn and adapt to new technologies
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Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
