Order Processing Clerk
We are seeking a highly organized and detail-oriented Order Processing Clerk (or Order Management and Collections Clerk) to join our team in Caledon, ON. This full-time, in-office role will focus on full order cycle, managing billing processes, processing customer orders and providing exceptional customer service to a select group of our 3PL clients.
Benefits (Why Join Blue Dog 3PL & Warehousing Inc.?):
- Salary $45000 per year
- Comprehensive health insurance benefits
- Be part of a customer-focused team dedicated to delivering excellence in logistics and warehousing
- Opportunity to grow with a reputable 3PL company
Responsibility:
- Update vendors with payment status as required.
- Contact assigned customers regarding overdue invoices
- Resolve invoices in dispute
- Recording all collection activities within CRM software and collections notes spreadsheet
- Application of customer receipts for assigned customers
- Application of credit cards and ecommerce receipts
- Follow-up on outstanding ecommerce issues
- Customer account reconciliations
- Answer phone calls on accounts receivable phone line and reception calls
- Issuance of credits for contracted customer allowances and deductions
- Communicating with customers through various channels and responding to email orders and confirmations
- Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily
- Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
- Review prepayment orders to ensure orders are paid promptly prior to release.
- Responsible for administrative processes and procedures pertaining to picking, shipping and receiving as it relates to the Distribution of shipments
- Responsible to monitor and print work orders to ensure orders are available to be picked and anticipated delivery dates are met.
- Regular communication with Customer Service to ensure any order specifications, modifications or status is clearly detailed.
- Review orders (shipped or pick-ups) and ensure work orders are printed for shipping to prepare for staging and/or loading as well as verifying on a daily basis that all scheduled orders are accounted for.
- Organize deliveries as required and provide all required delivery information and paperwork
- Responsible to review and close orders, print packing lists and ensure all paperwork is completed correctly.
- Schedule receiving and delivery appointments
- Other duties as assigned.
Requirements:
- 1 to 2 years of experience as an order management and collections clerk in 3LP or warehousing environment
- 1 to 2 years of experience in AR, billing, invoicing, and collection procedures
- 1 to 2 years of customer service and order entry experience
- 1 to 2 years of experience navigating customer portals to obtain information
- 1 to 2 years of experience with large retailers vendor portals an asset (i.e. Amazon, Home Depot)
- 1 to 2 years of experience using an ERP and CRM software. Microsoft Dynamics 365 is an asset
- Tech savvy and experience using Microsoft office, Microsoft Excel etc.
Hours of work:
- 8:00 am – 4:30 pm, Monday to Friday
- In office
Blue Dog 3PL & Warehousing Inc. is an equal opportunity employer that values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact [email protected] .We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: Up to $45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- How many years of experience do you have as an order entry clerk or in order management or in a similar role?
- How many years of experience do you have in AR, billing, invoicing, and collection procedures?
- How many years of experience do you have in a customer service or administrative role?
- How many years of experience do you have in navigating customer portals to obtain information?
- How many years of experience do you have in large retailers vendor portals an asset (i.e. Amazon, Home Depot)?
- How many years of experience do you have using ERP and CRM software. Microsoft Dynamics 365 is an asset?
- The salary for this position is $45,000. Please confirm if this is inline with your expectation?
- This is an in-office position, Monday to Friday, 8am to 4:30pm and we are located at Caledon, Ontario. Are you comfortable with this and commuting to work?
Work Location: In person
