Order Desk Clerk

Overview
We are seeking a dedicated and detail-oriented Desk Clerk to join our team. The ideal candidate will possess strong customer service skills and be able to manage multiple tasks efficiently in a fast-paced environment. As a Desk Clerk, you will be the first point of contact for clients and visitors, providing exceptional service while handling various administrative duties AND must have fluent command of the English language.

Duties

• Greet and assist clients and visitors in a friendly and professional manner.
• Manage incoming calls, ensuring effective phone etiquette and communication skills.
• Provide customer support by addressing inquiries and resolving issues promptly.
• Perform data entry tasks accurately, maintaining organized records.
• Assist with cash handling and processing transactions as required.
• Support sales efforts by promoting services and upselling when appropriate.
• Utilize Microsoft Office applications for documentation and reporting purposes.
• Conduct outbound calling to follow up on client inquiries or appointments.
• Collaborate with team members to enhance client services and improve operational efficiency.

Requirements

• Strong customer service skills with a focus on client satisfaction.
• Proficient in data entry with excellent typing speed and accuracy in Quickbooks.
• Effective communication skills, both verbal and written in English, are essential.
• Basic analysis skills to assess client needs and provide appropriate solutions.
• Solid computer skills, including proficiency in Microsoft Office and Accounting software QuickBooks. If you are passionate about providing outstanding customer service and thrive in a dynamic environment, we encourage you to apply for the Desk Clerk position today!

Job Types: Full-time, Permanent

Pay: From $17.20 per hour

Ability to commute/relocate:

• Bolton, ON L7E 3R6: reliably commute or plan to relocate before starting work (required)

Experience:

• Enter data in Quickbooks: 1 year (required)

Language:

• English (required)

Work Location: In person