You will be responsible for responding to inquiries, providing information and making recommendations regarding products distributed by AD Waters.
Tasks and responsibilities
Ensure that customers receive optimal service before and during the process of purchasing a product via several means (phone, e-mail...)
Ensure that customers are satisfied by offering fast, reliable and accurate service for any request made by email, telephone or at the reception desk - for any questions regarding an order, information, the availability of a product, its features, price, warranty, etc.
Help customers find the answers they need with the various tools available online
Recommend the right spare parts and / or alternatives to customers - and at the best price
Track production, shipping and billing orders
Follow up to ensure receipt of the order by the customer
Directing customers to the technical service department for all requests of a technical nature
Provide sales representatives and sales representatives with support for product, inventory, ETA, CRM, and tracking requests
Assist other colleagues and other related tasks
Qualifications
High school diploma or equivalent
ASSET: Minimum of 1 to 3 years of experience in customer service and/or in the plumbing industry
Skills
Inside sales focused
Have the speed of learning
Ability to handle multiple cases simultaneously
Data entry and entering customer orders
Well-developed communication and interpersonal skills
Constant helpful attitude towards the customer
Bilingual both written and spoken (French and English) to meet American and Canadian clients
Good stress management during busy times
Good knowledge of the Microsoft Suite
Knowledge of Epicor software (an asset)
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- VRSP
- Work from home
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (required)
- Data entry: 1 year (required)
- ERP systems: 1 year (preferred)
Language:
- French (required)
Work Location: In person
