Company Description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Job Description
Night Bellperson
The Night Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. The Night Bellperson will conduct themselves in accordance with the core operating standards of Fairmont Palliser. This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.
- Demonstrate excellent guest service and encourage positive employee relations
- Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
- Excellent knowledge and adherence of Fairmont standards
- Answer guest inquiries regarding Calgary and the hotel services and facilities
- Assist guests with all luggage needs
- Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
- Responsible for valet services when required
- Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
- Communicate with next shift to ensure smooth transition and completion of duties
- Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
- Assist guests with Boulevard Level Services in absence of Boulevard Level attendant
- Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued
- Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches
- Resolve Guest problems and never say “no” without offering an alternative. Own the follow-up to ensure the problem is resolved, and be that guest’s point of contact
- Follow and deliver all Leading Quality Assurance Standards for your position
- Responsible for overnight hotel walkthrough including newspaper requests
- Responsible for light housekeeping duties and delivery of requested items
Qualifications
- Night shift availability is required.
- Applicants must provide a valid Driver’s Abstract and possess a Class 5 Driver’s License, with the capability to operate a standard transmission vehicle.
- A demonstrated passion for delivering exceptional guest service is essential.
- Familiarity with hotel services and local knowledge of Calgary is considered an asset.
- Post-secondary education in hospitality is considered an asset.
- Previous experience in Guest Services is preferred.
- Current First Aid and CPR certification is preferred.
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Sustainability program
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
