Northwinds by Basecamp, Canmore
About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
- Quarterly Gratuity Program
- Discounted employee rates at all Basecamp properties.
- Exclusive Friends and Family rates at all Basecamp properties.
- Employee F&B discounts at our properties.
- Growth and advancement opportunities with Western Canada’s fastest growing hospitality company.
We require a full-time Guest Services Night Auditor for our properties who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.
Salary: $19.00 per hour
Shifts: 32 - 40 hours per week
Staff accommodation: potential availability, but move in date is not confirmed.
Key Responsibilities
- Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
- Respond to guest inquiries, concerns, complaints, and emergencies.
- Reconcile all accounts in a timely manner.
- Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
- Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
- Report any damages or repairs to the maintenance department.
- Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
- Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
- Monitor properties at night to ensure security and quiet hour compliance.
- Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
- Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.
- Demonstrate organizational skills and strong attention to detail.
- Able to work well independently with little supervision.
- Excellent guest services skills.
- Promotes positive relationships with all co-workers and guests.
- Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
- Ability to effectively deal with internal and external customers.
- Ability to accurately input information using Hotel Property Management Software.
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