Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!
Come Join Our Team!
Purpose:
As part of the Customer Experience team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, funding agencies (government and charitable organizations) and individual clients or caregivers.
Location: Ontario Medical Supply, Ottawa
Reports to: Customer Care Manager
No. of Positions: 1
ATR: 4810
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes
Location: Ontario Medical Supply, Ottawa
Reports to: Customer Care Manager
No. of Positions: 1
ATR: 4810
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes
Job Responsibilities:
- Process and issue client orders for service, equipment, supplies, and pharmaceuticals, including rentals; orders are received by phone, email, or fax.
- Attend to clients, and resolve client concerns by phone, email, and in-person.
- Process third party billing (various payers).
- Act as liaison between sales, funding agencies (government and charitable organizations) and prescribing agents to ensure completeness of paperwork.
- Maintain proper documentation for third party billing purposes and ensure client file completion.
- Filing of all paperwork and assist with audits.
- Identify and action opportunities to improve client service.
- Create/maintain client contacts and customer cards and validate information with customers as required.
- Process inventory identifier and pricing into cross table.
- Perform duties as assigned.
Qualifications:
-Completion of Post- Secondary Education in an Administrative or related field of study.
SKILLS:
- Minimum 3 years’ experience with administrative procedures and office duties.
- Minimum 3 years in a customer service role.
- Proficient with Microsoft Office – including Excel, Word and Outlook.
- Proficient with ERP systems, Pronto preferred.
SKILLS:
- Strong interpersonal and communication skills (both verbally and in writing).
- Bilingual (French/English) is an asset.
- Strong initiative and ability to work proficiently in a team environment as well as independently.
- Ability to manage time, remain organized and prioritize work.
- Process oriented, keen attention to detail and strong analytical skills.
- Enthusiastic, dependable and action oriented, with a willingness to learn and improve on existing skill set.
- Commitment to deliver excellent internal and external customer service.
Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.
Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
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