We’re hiring a Mobile Concierge Associate—a dependable team player who puts clients first, communicates clearly, takes initiative, and ensures nothing gets missed—even under pressure.
This is not a desk job. As part of our mobile operations team, you’ll be out in the field—responding to client requests, checking on properties, assisting with urgent issues, and supporting our shift leads to keep everything running smoothly. If you like variety, take ownership, and care about doing things the right way, this role is a great fit.
We’ll train you on the technical details. What we can’t train is professionalism, presence, and reliability. If you show up polished, communicate with confidence, and thrive in high-responsibility situations, you’ll succeed here.
We care less about industry background and more about sound judgment, strong communication, and a client-first mindset.
About Provident
Provident supports some of Vancouver’s most high-profile families and private estates through trusted, on-the-ground property and response services. When something needs to be handled—professionally, discreetly, and without delay—our mobile concierge team is who clients call.
Our clients trust us with access to their homes and expect a team that shows up quickly, communicates clearly, and follows through with precision. Whether it’s a scheduled property check, a last-minute request, or an urgent on-site issue, we respond with professionalism, care, and attention to detail. Since 1996, we’ve built our reputation by delivering where others can’t. We don’t just complete tasks—we anticipate needs, make the right call under pressure, and always put the client experience first.
We’re looking for people who get that. People who are polished, proactive, and proud of doing things the right way—even when no one’s watching.
Curious about what it's like to work here? Check out this 2-minute video: https://www.youtube.com/watch?v=DhEnz1uVEis
What You'll Do
- Respond to client requests, urgent issues, and scheduled property visits throughout Vancouver’s Westside
- Communicate with clients in a calm, confident manner that builds trust and reinforces our high service standards
- Drive between sites using a company vehicle
- Collaborate closely with our Operations and Technical teams
- Maintain clear communication with your team and keep accurate records of completed tasks
- Make confident, real-time decisions to ensure service is delivered smoothly, safely, and professionally
What You Bring
- Exceptional communication and customer service skills
- You are a true people person and have the ability to work with clients from diverse backgrounds in a courteous, professional and confidential manner
- You are dedicated to going above and beyond for our clients
- You are detail-oriented and observant
- You thrive under pressure and are able to think quickly on your feet
- Valid BC Class 5 driver's license and a clean abstract
- Authorization to work in Canada and a clean criminal record
- Experience in hospitality or emergency response is an asset
- Familiarity with Vancouver's westside neighbourhoods is an asset
Success in this role depends on strong time management, clear communication, and attention to detail (including catching small but important instructions—like mentioning the word owl in your application).
Why Join Provident?
We offer competitive compensation, extended health benefits, and opportunities for career growth. This is a full-time, permanent position that includes a company vehicle for shifts, uniforms, and paid training.
To Apply
If this sounds like a great fit, please include a short cover letter that tells us:
- A bit about your background—especially your customer service experience
- A time you took the lead in an unexpected situation: what happened, how did you respond, and what was the outcome?
Applications without a cover letter will not be considered.
We look forward to hearing from you.
