Job Overview
The Membership Director plays a pivotal role in driving membership growth and engagement within our organization. This position requires a dynamic leader with a strong background in outside sales and customer service, who can effectively analyze market trends and develop strategies to enhance member satisfaction. The ideal candidate will possess exceptional leadership skills and a proven track record in account management, technology sales, and utilizing Salesforce for tracking and reporting.
Responsibilities
- Develop and implement strategic plans to increase membership enrollment and retention.
- Conduct outside sales activities to attract new members, including networking events and community outreach.
- Analyze market trends to identify opportunities for growth and improvement in membership services.
- Provide exceptional customer service to current members, addressing inquiries and resolving issues promptly.
- Lead a team of membership representatives, providing guidance, training, and support to achieve sales goals.
- Manage relationships with existing members through effective account management practices.
- Utilize Salesforce to track membership metrics, generate reports, and analyze data for informed decision-making.
- Collaborate with marketing teams to design promotional campaigns that resonate with target audiences.
Qualifications
- Proven experience in outside sales, preferably within a membership-based organization or similar field.
- Strong analytical skills with the ability to assess market conditions and member needs effectively.
- Exceptional customer service skills with a focus on building long-term relationships.
- Demonstrated leadership capabilities with experience managing teams or projects.
- Familiarity with technology sales is a plus, along with proficiency in using Salesforce or similar CRM tools.
- Excellent communication skills, both verbal and written, with the ability to engage diverse audiences.
- A passion for fostering community engagement and enhancing member experiences.
Join our team as the Membership Director and contribute to creating an impactful membership experience that drives growth and satisfaction!
Job Type: Full-time
Pay: $38,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
