Job Description - Medical Transportation Driver
Position: Medical Transportation Driver
Reporting to: Medical TransportationFleet Lead
Department: Health Services
Location: 70 Brookfield Road, St. John’s
Summary
At First Light, the Medical Transportation service operates as a vital social enterprise, offering safe, dependable, and client-centered transportation support. By helping to reduce barriers to healthcare access, this initiative plays a crucial role in supporting Indigenous clients who travel to St. John’s for medical appointments.
Closely integrated with First Light’s Patient Navigator service, it ensures a seamless and supportive experience throughout each client’s medical journey. Together, these efforts reflect First Light’s deep commitment to holistic care, cultural safety, and the overall well-being of the community.
Who You Are and What You Carry
You’re not just driving a vehicle — you’re supporting people on their journey. At every stop, you bring warmth, reliability, and respect.
You are:
- Compassionate, dependable, and proud to offer exceptional service.
- Aware that transportation is about more than logistics — it’s about trust, safety, and support.
- A natural communicator who brings calm and clarity to every interaction.
- Someone who provides a warm welcome and supports passengers who may need additional support — always with care and purpose.
You carry:
- A strong sense of responsibility and cultural sensitivity
- A desire to help others and support community wellness
- A calm demeanor and excellent listening skills
- Attention to detail and a commitment to safety
What You’ll Do
- Provide warm, respectful, and high-quality service to all passengers.
- Operate First Light vehicles safely, efficiently, and in compliance with traffic regulations.
- Inspect and maintain vehicle cleanliness and report any maintenance needs.
- Assist clients with entering/exiting vehicles and with luggage, wheelchairs, etc.
- Communicate clearly about routes, schedules, stops, and client requests.
- Dispatch rides, confirm pickups, and coordinate with the Navigator team.
- Ensure a smooth and welcoming experience from arrival to departure.
- Promptly report any delays, incidents, or vehicle issues.
Skills, Experience, and Requirements
- High school diploma or equivalent
- Valid Class 4 Driver’s License (can be completed during orientation)
- Strong communication, organizational, and interpersonal skills
- Comfortable working shifts, including weekends and holidays
- Prior experience in transportation or customer service is an asset
- Clean criminal record and vulnerable sector check required
- Demonstrated ability to work independently and collaboratively
Job Type: Full-time
Pay: $19.27 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site childcare
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-06-19
