The Medical Secretary formally reports to the Clinical Leader Manager (CLM) while providing day-to-day clinical and administrative support to a physician, or group of physicians. The Medical Secretary coordinates daily activities of the physician's office/clinic and ensures smooth functioning of the physician's practice, while providing professional and caring service to the patients.
Reporting directly to the Ophthalmologist for day to day practices and the Clinical Leader Manager for administrative/programmatic duties, the ideal candidate will be able to independently and collaboratively manage a physician practice within St. Michael's Hospital. As a highly organized, self-motivated, results-oriented individual, you will be accountable for:
DUTIES & RESPONSIBILITIES:
Some combination of the following based on the priorities of the practice:
- Scheduling patient and physician appointments
- Answering, screening, and transferring phone calls
- Registering patient visits
- Preparing and distributing surgical documents as appropriate
- Setting up the lanes for the physician to help with patient flow.
- Help problem solve with physician any patient testing required.
- Maintaining patient confidentiality
- Creating and maintaining an efficient filing system for active, pending, and processed referrals
- Maintaining an updated database of appointments, diagnoses, and disposition decisions
- Creation and maintenance of patient files
- Attending meetings: taking and typing of meeting minutes
- Typing and providing assistance with the preparation of research documents, teaching materials for seminars/lectures, grant proposals/publications, and presentation materials
- Accurate handling and preparation of OHIP billing procedures
- Overseeing of accounts receivable and payable functions for physicians
- Providing basic office management and organization, maintaining an updated inventory or supplies and equipment
- Booking travel and hotel arrangements, meeting rooms, and catering as required
- Accurate transcription for correspondence for physician's office could include dicta typing
- Other duties as assigned
QUALIFICATIONS:
- Graduate of a recognized Medical Administration Program, or Business Administration Degree
- Successful completion of a Medical Terminology Certificate required
- Relevant healthcare experience in the field of Ophthalmology preferred
- Proficient computer skills with advanced knowledge of word processing, spreadsheet applications, graphic and desktop publishing software
- OHIP billing experience an asset
- Excellent interpersonal and communication skills, with an ability to clarify priorities amongst CLM and physician(s)
- Professional and consistent customer service skills
Flexible Hours. Early start time and late finish. This position may involve travel.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
