Elmvale Optometry | Front Desk Optometric Assistant
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Location: Unit 4A-1910 St. Laurent Blvd, Ottawa, ON K1G 1A4 - Located in Elmvale Acres Shopping Centre
Job Type: Full-Time Preferred / Part Time Considered (hours ranging from 24-35 hours per week)
Salary: $18-$21 per hour depending on experience and qualifications
Application Deadline : August 21,2025.
Start Date: September 1, 2025
Reports to: Lead Optometrist / Office Manager
We are seeking an experienced, compassionate and detail-oriented Front Desk Optometric Assistant to join our dynamic team and friendly optometry clinic! We serve a diverse community and value professionalism, kindness, organization and strong communication skills.
Who We Are
At Elmvale Optometry, we are dedicated to delivering exceptional eye care, using the latest diagnostic technology to ensure our patients’ eye health is always our top priority.
Elmvale Optometry is a modern, independent optometry clinic in the heart of the Elmvale Shopping Centre in Ottawa, As a full scope optometric clinic we have been providing eye care excellence to families in Ottawa South and East since January 2012, through comprehensive eye examinations, contact lens fittings, emergency eye care, and kids’ eye health care.
We have invested largely in modern state-of–the-art technology and equipment for identifying and diagnosing eye conditions, so that our optometrists can provide you with the highest standard in eye care. Our office also has a large selection of prescription eyeglasses and sunglasses.
We offer a wide range of services including:
- Comprehensive vision and eye care
- Glaucoma and Diabetic Retinopathy screening, management and follow up
- Cataract assessment and post-operative follow up
- Laser eye surgery and contact lens consultations
- Red eye management, visual field testing and foreign body removal
- Slit lamp digital anterior segment imaging and retinal imaging
- Dispensing eyeglasses including glasses for kids up to seniors
Key Responsibilities
- Greet and assist patients with professionalism and warmth
- Assist patients with check-in/check-out procedures, paperwork and insurance verification
- Coordinate patient flow by preparing the patients for the Optometrist in a timely manner
- Manage front desk operations, including scheduling, confirming appointments, rescheduling and phone/email/fax communication
- Conduct patient pretesting duties using advanced diagnostic tools
- Submit insurance claims and manage billing procedures
- Supporting frame selection, fitting and dispensing glasses
- Aid with contact lens training, options and dry eye management tools
- Maintain accurate and up-to-date electronic patient health records in EMR system
- Ensure cleanliness and organization of the clinic environment
- Organize and maintain the optical inventory (frames, lenses and contact lenses)
Required Experience & Skills
- Minimum of 1 year of experience in an optometric, ophthalmic or healthcare setting
- Bilingual or multilingual is considered a strong asset (e.g. English, French, Arabic etc.)
- Proficient in computer systems, EMR platforms and patient management software
- Can maintain confidentiality and professionalism in all interactions
- Excellent verbal, interpersonal and written communication skills
- Organized, eager to learn and great at multitasking
- Ability to work both independently and collaboratively in a team environment
- Team player who is reliable, punctual and shows strong initiative
- Comfortable adhering to clinic policies and procedures
- Experience delivering exceptional customer service at all times
Why Work With Us?
At our clinic, we pride ourselves on fostering a workplace built on integrity, accountability, empathy, honesty, efficiency, and personal responsibility. We believe in hiring great people and are committed to training and empowering them to do great work.
What We Offer:
- Highly competitive wages
- Free pair of glasses every year
- Group Health Benefits
- Opportunity to earn a monthly and annual cash bonus
- A supportive and professional team environment that encourages independence and growth
- A paid day off on your birthday - celebrate you!
- Eyewear benefits and discounts
- Team appreciation events
How to Apply
To apply, please email your updated resume and brief cover letter outlining your relevant experience and interest in the role to [email protected], or drop it off at Elmvale Optometry. Please note that applications without a cover letter will not be considered. We look forward to hearing from you and welcoming a new member to our team!
At Elmvale Optometry, we are committed to building a welcoming, inclusive, and respectful workplace for all, which is why we are proud to be an equal opportunity employer. We consider and evaluate all applicants without discrimination based on race, color, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.
Job Types: Full-time, Part-time
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- Medical office: 1 year (required)
- Optical: 1 year (required)
Language:
- French , Arabic (preferred)
Work Location: In person
