In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Corporate Director, Workforce Management Solutions, the Manager, Workforce Management Solutions provides expert advice and strategic leadership in relation to the design and delivery of optimal solutions for efficient access to information related to the workforce solutions functions across PHSA. The Manager provides sound decision-making and leadership in the development, implementation and evaluation of training and business process improvement strategies contributing to the improvement of transactional and reporting activities. Provides leadership to a workforce management solutions team supporting the areas of systems configuration and maintenance, database administration, information reporting, delivery of metrics, and training and business process improvements, and self-serve access to staff and leaders within PHSA. Ensures that the workforce solutions tools, processes and systems are working effectively in order to improve efficiencies in workforce utilization and reporting activities.
Duties/Accountabilities:
- Supervises and provides leadership to staff through coaching, guiding and modeling key behaviors/strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Assists team members to define shared and individual goals, meet target dates and ensure alignment of team goals with customer needs. Fosters team spirit, trust and mutual respect.
- Evaluates individual and team performance in collaboration with the Corporate Director, Employee Services and HR Technology Solutions. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination.
- Develops, directs and provides orientation to both existing staff on new processes and systems and new staff to this area.
- Contributes to the overall leadership of Human Resources through the planning, development, implementation and evaluation of workforce strategies for the PHSA. Collaborates with the Corporate Director to develop programs supporting PHSA overall systems and efficiency objectives.
- Consults with clients on an ongoing basis to determine evolving reporting, metrics and workforce solutions requirements. Analyzes requirements and develops strategies and options to enable clients to achieve required business objectives working collaboratively with Human Resource and Finance partners.
- Working with the Corporate Director, negotiates on behalf of the PHSA with external consultants and software vendors providing workforce technologies.
- Maintains close ties and liaises with IMIT and Finance as well as other key contacts across PHSA, ensuring that workforce solutions practices and technology strategies are aligned across all agencies.
- Drafts communiqués to PHSA staff advising them of department initiatives and works closely with the Corporate Director, Strategic HR to deliver consistent messaging across the PHSA.
- Develops and monitors an annual budget for STS within the PHSA
- Initiates and participates in industry committees and task groups, advocating for the organization's interests, influencing change and assessing trends and changes to workforce management practices, identifying internal processes and interpretations requiring change.
- Provides direction on systems development and maintenance through methods such as customizing workforce management system fields, tables and panels; evaluating current coding structures and analyzing data capture requirements; recommends coding changes to improve data collection and efficient report creation; updating STS tables; participating in implementation of new software and version upgrades; participating in IS user groups by providing input into system.
- Leads team to administer and maintain workforce databases by developing and recommending procedures to ensure protection of workforce data; developing and implementing procedures to ensure accuracy and integrity of workforce data including data monitoring and reconciliation's; determining data capture requirements; researching reasons for data anomalies and ensuring appropriate corrections or adjustments are made.
- Assists STS team to document and review any system irregularities liaising with information systems and Finance to resolve data anomalies or system questions.
- Provides leadership in developing workforce reporting, assessing client data needs and requirements; reviewing report requests with clients to ensure that data retrieved captures all informational requirements; runs reports as required.
- Contributes to business process improvement activities by analyzing workforce processes and recommending improvements to technology and participates in implementation of technology improvements.
- Leads implementation efforts where appropriate, developing and delivering education programs to Human Resources staff on new technology.
- Conducts workforce management user training through methods such as developing training materials; documenting processes; delivering sessions.
- Assists with the maintenance and development of workforce management area of HR website and other electronic systems; testing new releases; working closely with application specialists and functional experts in IS and Finance to ensure the system is sustained and maximized.
- Remains current on workforce management trends, issues and best practices through literature review, contact with peers and attendance at seminars, workshops and educations programs.
- Performs other duties as required.
A level of education, training and experience equivalent to an undergraduate degree in Computer Science or Business Administration, plus seven (7) years of progressively more senior experience in a management capacity, ideally working within automated workforce management environments in a health care setting.
Ability to lead a team and empower staff. Demonstrated innovation and change management skills and approach to enhancing performance through delivery of metrics and workforce management solutions. Solid understanding of workforce management solutions / HRIS / Payroll / Benefits and related issues including collective agreement and legislative requirements, customizing systems including developing new fields, tables and panels, in analyzing workforce management processes and leading implementation and training for all ability levels on system functionally. Exceptional presenter/facilitator/trainer. Excellent communication skills, ability to consult, negotiate and persuade others. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Highly developed analytical, critical thinking skills and problem solving skills. Creative and results oriented. Ability to facilitate the resolution of issues. Ability to deal effectively with all levels of staff. Ability to operate related equipment including various workforce management software and reporting, spreadsheet programs and ability to complete computer assisted statistical analysis. Physical ability to perform the duties of the role. Ability to handle multiple concurrent tasks.
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