Manager, Quality Program

Career Opportunity

What You Will Do

• Manage and direct the quality functions and activities related to the LRT Quality Management System deliverables and ongoing operations.
• Develop, implement and maintain TTC’s LRT Quality Management System, including the quality function and the strategy for implementation by functional management.
• Act as a subject matter expert in support of developing performance measurement, continual improvement initiatives, quality management and legislative compliance in alignment with TTC’s LRT Quality Management System.
• Enforce quality management policies and procedures across the LRT Operations and relevant Departments.
• Oversee the vendor/supplier evaluation process as appropriate for LRT Operations.
• Represent the department externally with Metrolinx, vendors, ProjectCo, and regulatory agencies.
• Champion the application of quality management principles within the TTC through training, team facilitation, communication programs and team building activities.
• Ensure that a trained pool of cross-functional employees exists to support Quality audit activities.
• Establish and maintain QA compliance objectives, monitor and analyze data and charts against defined performance parameters and producing statistical reports including developing trending for quality KPIs to drive operational improvements.
• Establish and maintain Quality Audit Plans and coordinate audits of key processes with the relevant internal and external parties.
• Audit and report on the status and compliance with the LRT Quality Management System.
• Coordinate and participate in Independent Quality Audits with independent quality auditor, Metrolinx quality auditors and internal stakeholders.
• Lead, on behalf of the TTC, Surveillance Quality Audits conducted by Metrolinx.
• Ensure that all Quality Audits required under the Quality Documentation are conducted, and report findings to Metrolinx, including the initiation of non-conformances for items to be resolved.
• Coordinate all activities that demonstrate to Metrolinx and HMQ Entities that the TTC’s LRT Quality Management System meets the requirements of Appendix 3 (Quality & Performance Management) of the contract.
• Prepare and submit to Metrolinx, upon request, LRT Quality Management System reports.

What Skills Do You Bring

What Qualifications Do You Bring

• Completion of a university degree in Business, Quality, Engineering, Industrial Technology, Management, or a related discipline. A combination of education, training, and experience deemed equivalent will also be considered.
• Extensive, directly related experience in Quality Management, including:Documentation and process design techniques, Process improvement methodologies, Document management systems.
• Advanced knowledge in developing, implementing, and managing Quality Management Systems (QMS), particularly those based on ISO 9000 and ISO 9001 standards.
• Proficiency in quality assurance, quality control, system audits, continual improvement processes, and project management practices.
• Familiarity with recognized quality improvement methodologies and standards such as: National Quality Institute Excellence Program, Quality Assurance Guidelines, Quality Management Systems Lead Auditor Program, Lean Six Sigma principles or equivalent.
• Demonstrated ability to interpret and understand contractual documents, including Operating & Maintenance Agreements and Project Agreements.
• Excellent interpersonal, presentation, and communication skills (both verbal and written).
• Skilled in using computers and relevant software applications, including: Microsoft Office Suite, Arena QMS, Qualio or similar platforms.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive benefits package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI