Manager, High Risk Client Management

What is the opportunity?

The Manager, High Risk Client Management (HRCM), Canadian Personal and Commercial Banking supports the Senior Manager, HRCM by supporting execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: assisting in the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; and committing to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

Case Work, Approvals, and Enhanced Due Diligence (EDD):

• Prioritize and manage HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD;
• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach;
• Manage the execution of the HRC processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met;
• Complete risk assessments and execute approval process as applicable for High Risk Clients, partnering with the appropriate Money Laundering Reporting Officers, Business stakeholders, Law Group and other stakeholders as required.

Coaching and Personal Development

• Support individual and team performance through effective coaching, feedback, and sharing of best practices;

• Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Manager/ Senior Manager as required;
• Where applicable, maintain current knowledge of product risk;
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role;
• Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required;

Manage Relationships and Collaborate with Service Partners

• Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures;
• Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained;
• Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner;
• Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational and legal risk exposure to RBC;

Manage Regulatory Risks

• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements;
• Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures;
• Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies;

What do you need to succeed?

• Post-secondary education or equivalent experience
• Strong Financial Crimes, AML/Fraud knowledge to prevent the use for RBC’s financial services for money laundering and terrorist financing.
• Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates.
• Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors)
• All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
• Highly developed organizational skills and the ability to work within strict deadlines;
• Experience working in law enforcement or the financial sector or financial regulatory oversight.
• Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above).
• Some management experience.
• Strong written and oral communication skills.
• Language skills (e.g. French, Dutch, Cantonese, Mandarin).

Nice to have

• CAMS designation
• CSC or equivalent (for Capital Markets)
• Awareness of business applications, industry standards and service management.
• Awareness of business units within RBC / Industry and how they interact / function.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual through:

• Leaders who support your development through coaching and managing opportunities
• Working in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Anti Money Laundering Training, Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

20 KING ST W:TORONTO Toronto Canada 37.5 Full time GROUP RISK MANAGEMENT Regular Salaried 2025-08-18 2025-09-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.