Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.
As the Manager of Accident Benefits Dispute Resolution you will provide people and technical leadership to a team responsible for dispute resolution of Ontario Accident Benefits claims.
How you will create impact:
- Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.
- Researching, analyzing and reporting on insurance and claims data trends, LAT disputes and decisions rendered and proactively making recommendations to enhance client service and create efficiencies.
- Managing productivity, communication and change for the team effectively including the review of staffing levels and development of unit plans, goals and budgeting.
- Facilitating team training and creating reference materials to assist in complex claims decisions, litigation management, policy interpretation and the settlement of claims.
- Partnering with claims leaders and staff and internal and external legal teams to effectively manage disputes.
How you will succeed:
- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making
To join our team:
- You have seven years of experience in insurance or a related field.
- You have a post-secondary degree.
- You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
- You have experience successfully coaching and leading others including working knowledge of effective management practices, team development approaches and group dynamics.
- You have advanced knowledge and understanding of complex Accident Benefit claims, dispute resolution practices, case law, regulations and legislative changes that have policy impacts.
What you need to know:
- You are required to have your own vehicle, valid driver’s license and insurance.
- You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
- You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
