Manager, Communications

We’re seeking a dynamic Manager, Communications to join our growing team and help shape how On Side communicates—inside and out.

In this role, you’ll partner with stakeholders across the organization to create and deliver compelling communications that build awareness of key corporate initiatives while protecting and enhancing On Side’s reputation as a leader in the property restoration industry.

Reporting to the Director of Communications & Corporate Affairs, you’ll serve as a strategic advisor and communications coach—supporting leaders and teams in delivering clear, consistent messaging aligned with our brand. You’ll also lead and mentor a team of four, offering hands-on guidance, professional development, and performance management to drive team success.

We’re looking for a strategic thinker and skilled communicator with strong organizational abilities and a proven track record of building relationships across all levels of an organization. You’re collaborative, solutions-focused, and thrive in a fast-paced, evolving environment.

This is a unique opportunity to lead both internal and external communications efforts and make a meaningful impact across the organization and our broader stakeholder community.

What You’ll Do:

• Craft clear, compelling and strategically written materials that directly support business objectives.
• Lead the department in the planning and execution of communications materials in support of new initiatives, leadership messaging, brand awareness campaigns, change management efforts, and corporate social media content.
• Lead and develop a team of four, providing coaching, mentorship, and performance management.
• Manage and report on the department’s communications calendar.
• Build and maintain strong cross-functional relationships with teams across HR, Health & Safety, Finance, IT, Legal, Operations, and Business Development.
• Monitor emerging trends in communications, events, public relations, and social media to keep strategies current and effective.
• Oversee vendor and internal team efforts to create, manage, and analyze performance across all corporate social media platforms.
• Allocate communications team resources to support critical responses during catastrophes and severe weather events.
• Navigate complex issues with speed, sound judgment, and professionalism.
• Assign projects based on business priorities and individual team member strengths.
• Champion collaboration, streamline workflows, and implement best practices to drive team efficiency and impact.
• Oversee recruitment, onboarding, and ongoing professional development of direct reports.

What You’ll Bring:

• A post-secondary degree in Communications, Public Relations, or Business, ideally complemented by a certificate in Corporate Communications or PR—or an equivalent combination of education and experience.
• A minimum of 5 years’ experience in communications, corporate affairs, or external relations.
• At least 2 years of leadership experience, with a proven track record of managing and developing high-performing teams.
• Strong leadership and interpersonal skills, with the ability to build trust and influence across diverse teams and business functions.
• Excellent project management capabilities—highly organized, detail-oriented, and able to juggle competing priorities while delivering high-quality results.
• Outstanding written and verbal communication skills, with a talent for crafting clear, engaging messages for a variety of audiences.
• A strategic mindset with a knack for generating innovative ideas and translating them into actionable communication plans.
• A collaborative and flexible approach, coupled with a proactive and positive attitude.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word), with a keen eye for detail and a commitment to polished, professional deliverables.
• Bilingualism preferred—fluency in both English and French is a strong asset.

Of Note: The SCS position allows for hybrid work practices balancing time at home and in one of our major branches.

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

Job Types: Full-time, Permanent

Pay: $115,000.00-$130,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• You'll be leading and mentoring a team of four. Describe your leadership philosophy and how you approach team development.
• This role requires balancing both internal and external communications, often for the same initiatives. Can you describe a time you had to craft messaging for both internal employees and external stakeholders on a significant company announcement or change?
• This role involves navigating complex issues with speed, sound judgment, and professionalism, especially during critical responses like catastrophes or severe weather events. Tell us about a time you had to manage urgent communications during a crisis or unexpected event.
• Tell us about a communications campaign or initiative where you introduced a new approach or concept, and what impact it had. What made it successful?
• This position offers a hybrid work model, with the expectation that the majority of your time will be spent at our Calgary branch. Does this work arrangement suit you?

Education:

• Bachelor's Degree (required)

Experience:

• leadership: 2 years (required)
• Communications: 5 years (preferred)

Work Location: In person