Manager - Business Systems

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role
As the Manager - Business Systems, you will lead a team of skilled Salesforce Admins, providing guidance, mentorship, and support to help them deliver their best work. You’ll ensure the team is aligned with key business objectives, track and prioritize deliverables, and create a positive, growth-oriented environment where everyone can thrive. Reporting directly to the Director, you’ll play a pivotal role in driving operational success across Salesforce Sales and Service initiatives while empowering your team to achieve their career goals.

This role is perfect for someone who enjoys solving challenges collaboratively, values long-term solutions, and takes a people-first approach to leadership. Together, we’ll Go Far Together, fostering trust, innovation, and success for the entire Business Systems team.

About the Team
The Business Systems Team is the driving force behind our Salesforce Sales and Service operations. As a team that supports critical systems and infrastructure, we ensure seamless processes and effective workflows that align with business objectives. By joining this team, you are contributing to building the backbone that powers our organizational growth. We’re guided by collaboration, responsibility, and a dedication to taking care of one another—so no challenge is too big, and no effort goes unnoticed.

About the Job

• Lead, mentor, and guide a team of Salesforce Admins, enabling them to deliver high-quality work.
• Track, manage, and prioritize team deliverables, ensuring alignment with business goals and deadlines.
• Facilitate career development conversations with team members, supporting their aspirations and helping them achieve career growth.
• Ensure the team maintains a healthy work-life balance by monitoring workloads and preventing burnout.
• Provide regular updates on team progress and project statuses to the Director.
• Support process optimization and contribute to the team’s overall success using your Salesforce expertise.
• Foster a positive team environment driven by collaboration, transparency, and mutual respect.

About You

Minimum Qualifications

• 8+ years of experience in IT with a proven track record of success.
• 3+ years of experience as a Manager in Business Systems or Business Technology teams.
• Salesforce Admin certification with hands-on Salesforce expertise.
• Strong organizational skills with the ability to juggle priorities and keep deliverables on track.
• Excellent communication skills to foster collaboration and reporting clarity.

Preferred Qualifications

• Salesforce Sales and Service Cloud Consultant experience.
• A deep understanding of Salesforce configurations and best practices.
• Exceptional leadership skills, with a passion for mentoring and developing team members.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.