Position Number: 50001255 /
Department: Annual Giving
Grade: GR12
Campus: Sir George Williams (Downtown)
Salary: $88,550.00 - $102,695.00 per annum
Union/Association/HR Policy: ACUMAE
Posting deadline: July 2, 2025
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
NOTE: Schedule: Monday – Friday, 10 a.m. - 6 p.m. Some work may be required on evenings and weekends. In the evenings, some ‘on-call’ availability required.
SCOPE
Reporting to the Principal Director, Annual Giving, and provides direct supervision of the Advancement Engagement Centre’s student workforce, which includes Student Ambassadors, Shift Supervisors, and Digital Engagement Officers, the incumbent develops and implements strategies to maximize the success of the Advancement Engagement Centre’s fundraising and engagement activities and is responsible for fostering positive relationships with Concordia alumni, donors and friends.
PRIMARY RESPONSIBILITIES
• Oversee human resources for the Advancement Engagement Centre, including ongoing recruitment, training and performance management of staff – including Student Ambassadors, Shift Lead, and Digital Engagement Officers.
• Manage the Advancement Engagement Centre budgetary resources to ensure successful core operations, with the ability to accommodate ad-hoc fundraising and engagement activities, as needed.
• Analyze industry trends and best practices to develop strategies to maximize fundraising results and explore new tools/ technologies to facilitate outreach efforts; Maintain and expand industry knowledge through ongoing professional development and information sharing with counterparts at peer institutions.
• Develop reporting methods to evaluate and enhance the efficacy of Advancement Engagement Centre programs and implement new and/ or improved processes as required.
• Oversee the configuration and utilization of software applications and digital tools required by the Advancement Engagement Centre; Liaise with internal partners and external vendors/ service providers to ensure that the IT needs of the Advancement Engagement Centre are met.
• Partner with Advancement Services units to make data-driven decisions regarding prioritization and segmentation of Advancement Engagement Centre solicitation efforts, ensure donations received through the Centre’s programs are processed in a timely fashion, and contribute to the integrity of University Advancement alumni and donor database with contact information/ demographic updates obtained during the Centre’s outreach.
• Develop and maintain communications materials for the Advancement Engagement Centre, including reference materials for staff (phone, scripts, fact sheets re. institutional fundraising priorities), donor-facing solicitation materials (donation confirmations, pledge reminders), and HR-related resources (job postings/ advertisements, training materials).
• Analyze Advancement Engagement Centre performance against expectations and make recommendations to continue, alter or cease initiatives.
• Lead fundraising efforts for the Graduating Class Gift Fund, an initiative intended to promote and encourage philanthropy among graduating students at Concordia.
• Assist in the coordination of other Annual Giving programs and activities, as required.
• Bachelor’s degree and two to four years of relevant work experience in telemarketing with at least 2 years of supervisory experience.
• Knowledge of voluntary/ non-profit sectors.
• Demonstrated leadership skills.
• Good knowledge (Level 4) of spoken and written English and French.
• Ability to work in a PC environment; good knowledge (Intermediate level) of Word, Excel, and PowerPoint to facilitate the manipulation of data and preparation of Annual Giving materials; comfortable learning and adapting to new software applications.
• Capable of dealing with confidential information and exhibiting discretion; tactful and sensitive to diverse cultures and constituents.
• Excellent organizational and prioritizing skills; ability to handle large volumes of work during peak periods and to work under minimal supervision.
• Basic knowledge of budget and financial reporting procedures.
• Familiarity with software applications used by the Advancement Engagement Centre and University Advancement (ex. Blackbaud CRM, VanillaSoft, etc.) is an asset.
- Previous experience working in a university setting is an asset.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
