Title: Logistics Supervisor
Location: Brampton Distribution Centre / Vaughan
Shift/Hours: on-site, Monday - Friday
Why join Miele?
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
What we offer
- Great working conditions
- Excellent benefits: Life insurance, health & dental, disability and a Health spending account
- DPSP – Company contributes 6% of salary – no employee matching required, RRSP
- Employee discounts on products
- Excellent Growth & Development opportunities
- Tuition reimbursement program
Position objective:
To be accountable for the delivery of goods to our customers and business partners through the efficient, safe and cost-effective transportation of freight.
Responsibilities:
- Direct supervisor and resource planning for a team of Logistics Coordinators plus dedicated D2C delivery crews in the GTA
- Management of and accountable for all daily transport and 3PL warehousing operations in Eastern Canada (inbound, outbound and returns handling)
- Ensure effective and efficient transport capacity management with focus on D2C appliance delivery
- Remediation of service failures – damaged goods, delayed/missed deliveries, negative customer experiences.
- Work in the field a minimum of once monthly to review and audit D2C delivery and installation operations for quality, safety and SOP compliance. Additional days as required for support, supervision and escalation remediation.
- Ensure compliance to relevant transport regulations (customs clearing, dangerous goods, environmental)
- Ensure the adherence by external transport service providers to the terms within any service level agreements
- Maintain up-to-date records of valid insurance certificates for all external delivery partners
Key working relationships:
- SCM 3PLs
- SCM Miele employees
- Miele Sales, Service and Professional Back Office
Requirements:
- Academic qualification or relevant work experience
- 5 years business/people management experience, logistics
- D2C White/durable goods experience considered a major asset
- SAP experience preferred
- Project Management
- Good analytical skills
- Good interpersonal and leadership skills
- Well structures Process and e2e thinking
- Good IT understanding (e.g. SAP, ASW, TMS)
- Strong communication skills to all organizational levels
