Learning and Development Facilitator III

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Lead facilitation of most complex leadership and capability learning and development solutions as well as act as a specialized subject matter expert at the program and function level. Contribute to the development of the facilitation function through train-the-trainer programs, mentoring and coaching.

KEY ACCOUNTABILITIES

CUSTOMER

• Facilitate timely, high quality consistent, creative, leading edge learning solutions for most complex and multi business/organization wide facilitated solutions through multiple delivery approaches that positively impact business and TD metrics

• Facilitate more strategic conversations with leaders at multiple levels, with less prescriptive content, using facilitation and adult learning expertise to structure and facilitate these interactions

• Proactively look for ways to enhance learner experience and engagement

• Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups

• Create a safe space for learners to express new ideas and concepts, try out new skills, seek and give feedback and coaching, while using adult learning expertise to drive learners to take ownership of their learning and the learning experience

• Demonstrate effective, polished and professional delivery, presentation and facilitation skills to audiences

• Ensure business relevancy, 'make meaning' for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations

• Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans

• Lead partnerships with relevant internal and external stakeholders/ committees/ boards etc. to provide consultation and advice on learning programs, strategies, options and assessments for special initiatives and broad business changes

• Provide input, counsel and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation and management, to ensure the end-user and facilitator perspective is reflected

• Take on strategic planning and key leadership facilitation engagements, aligned to strategic business priorities; Providing expert quality facilitation of strategic facilitation sessions

• Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization

• Consult, coach and partner with senior leaders who deliver program content to enable readiness, capability and comfort in the classroom environment

SHAREHOLDER

• Complete all required scorecard and roster accountabilities in a timely way for people managers, to be able to assess their resource utilization and maintain a low level of time spent on administrative activities

• Consistently demonstrate and exemplify best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators

• Ensure consistent alignment to overall L&D maintenance strategy as it relates to facilitation

• Consistently demonstrate knowledge and practice of effective adult education principles - problem solving techniques, discussion leading, effective questioning and conflict resolution

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas interacting at the highest level of the organization

• The highest level facilitation role, focused on structuring learning, encouraging dialogue, making meaning, forging connections and overall managing the 'way' content is learnt; minimum focus on delivery of prescribed content

• Deliver learning solutions to more senior groups which could include executives; deliver to very large groups, both independently or as a part of a group of facilitators

• Deliver the content required as per the program plan, however take more than one path to achieve learning objectives depending on audience and other considerations

• Integrate knowledge of the enterprise's overarching strategy in developing solutions across multiple functions or operations

• Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

• Act as a technical expert / lead integrating cross-function understanding within their own field of specialty

• May facilitate discussions in business strategy planning meetings; formulating the context and driving discussions, structuring the sessions towards achievement of the overarching outcome

• Typically reports to a Senior Manager / Executive

EXPERIENCE & EDUCATION

• Undergraduate degree

• 7+ years of relevant experience

• 3+ years of executive level facilitation is required

• People manager experience is required

• Relevant Learning & Development certification is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):