Job Description
What is the opportunity?
The Knowledge Specialist will work with the Knowledge Management team to grow the knowledge management program at RBC and develop a strong knowledge sharing culture. The successful candidate will support the development of new and innovative ways to share knowledge and improve access to our research collection. To support our strategic consultants, the candidate will collect, review, and aid in the extraction of insights from the knowledge artifacts, maintain a strategy database, govern access and track usage. To support the enterprise, the candidate will grow the enterprise research collection, improve access to research content and suppliers; help us promote the research portal and grow our user base.
What will you do?
- Develop and maintain knowledge management systems or platforms to store RBC knowledge and research materials
- Support the collection and sharing of knowledge & expertise from across the organization
- Curate and send daily news alerts
- Identify opportunities for process improvement in knowledge related activities
- Establish and maintain relationships with internal clients and stakeholders
- Support the curation of research content and help with the selection of new research suppliers
- Support the maintenance of taxonomies and controlled vocabularies
- Promote knowledge management & create new ways to promote a knowledge culture.
- Create training materials and/or deliver training in support of knowledge management initiatives
What do you need to succeed?
Must have:
- Self-starter, fast learner, can-do attitude and ability to work in an ambiguous setting
- 1+ years’ experience in knowledge management, content management and/or knowledge/research platform development
- Research skills (MLIS or equivalent an asset)
- Strong knowledge of SharePoint Server 2019 (or above)
- Knowledge of content management & knowledge management principles
- Knowledge of taxonomy development
- Strong analytical & problem solving skills
- Strong verbal and written communication skills
- Proven attention to detail and critical thinking
- Experience in business or financial services is an asset
- HTML and XML skills an asset
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
#LI-POST
Job Skills
Critical Thinking, Knowledge Management, Knowledge Management Systems, Knowledge Management Tools, Knowledge Organization, Personal Initiative, Researching, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
