About us
Munchies Cannabis, a family-owned and operated business based in Ottawa, ON K1M 1L5, is seeking to assemble a dynamic team to spearhead and motivate through an innovative approach to the cannabis retail landscape. As a member of our team, you will play a key role in driving sales, fostering an atmosphere that captivates, educates, and motivates both customers and colleagues.
Our work environment includes:
- Modern office setting
**Job Title:** Cannabis Store Keyholder **
Company:** Munchies Cannabis **
Location:** 131 Beechwood Avenue Unit B, Ottawa, ON K1M 1L5, Canada
**Job Description:**
Munchies Cannabis, a premier cannabis retailer in Ottawa, is seeking a Keyholder to join our team. As a Keyholder, you will play a vital role in supporting the operations of our store, ensuring compliance with AGCO regulations and providing excellent customer service. If you have retail experience in the cannabis industry, a passion for the cannabis industry, and strong leadership and customer service skills, we want to hear from you.
**Responsibilities:**
- Support the Store Manager in overseeing retail associates and ensuring a high level of customer service.
- Maintain compliance with AGCO regulations and company policies.
- Manage AGCO and OCS reporting
- Manage backend systems including Dutchie, Cova and Alpine and ensure product catalogue and inventory is up to date.
- Maintain organisation and cleanliness of the store at all times.
- Ensuring deliveries, curbside and pickups are processed effectively and efficiently.
- Manage inventory, including receiving and stock management etc.
- Provide customers with product information and guidance on responsible consumption.
- Resolve customer service issues and maintain customer satisfaction.
- Assist in marketing initiatives and in-store promotions.
- Represent the store at community events to promote cannabis education.
- Assist the management team in the training and supervising of employees.
***All applicants are required to be/have:***
- 1+ years of retail cannabis experience, preferably in a leadership role.
- able to receive a passing score for CannSell standard certification and clean criminal background check.
- Extensive knowledge of cannabis products and Ontario regulatory requirements.
- Strong and positive communication and excellent customer service skills.
- all applicants are required to be proficient in COVA POS, Dutchie and inventory management.
- able to move loads up to 15 kg.
- able to stand for the duration of their shift.
- able to carry items up and down stairs.
- legally entitled to work in Canada without sponsorship or other limitation.
- at least 19 years of age.
- comfortable using computers for varied tasks/projects.
- fluent in English, both spoken and written.
- available to work up to 14+ - hour shifts.*
- available to work as early as 5 AM if required by delivery schedule.*
- available to work part-time.*
- Able and flexible to work days, evenings, weekends, holidays and peak-summer times.*
- at a minimum, high school graduates or equivalent.
- able to wear a mask for the duration of their shift.
- Must own a reliable vehicle for deliveries and have a valid driver's licence.
- help with store projects is expected such as writing SOP's, research of products and for training
- Must be able to work open to close and back to back shifts when required.
**Benefits:**
- Competitive salary with incentives.
- Employee discounts and perks.
- Opportunities for professional growth and development.
- Inclusive and supportive work environment.
- Be part of a growing industry with a progressive company.
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
- Store discount
Flexible language requirement:
- French not required
Shift:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work days:
- Every Weekend
- Holidays
- Monday to Friday
Application question(s):
- What does amazing customer service look like to you and why?
- Are you willing to pick up shifts if necessary?
- How do you personally resonate with the sentiment expressed in the phrase, "we are only as good as our customers feel"?
Education:
- Secondary School (required)
Experience:
- sales: 1 year (required)
- Customer service: 1 year (required)
Licence/Certification:
- Cannsell (required)
Work Location: In person
