Are you a tech-savvy problem solver with a passion for delivering outstanding support? Do you thrive in a dynamic, fast-paced environmewhere no two days are the same? Accent Group is looking for an IT Support Engineer to be the go-to expert for our Sydney Support Office team members.
About Us
Accent Group is Australia and New Zealand’s leading footwear and apparel powerhouse, home to over 20 premium brands and 900+ stores. Our portfolio includes Hype DC, Platypus, Skechers, Vans, Dr. Martens, Glue Store, Stylerunner, and many more. We’re driven by innovation, customer experience, and a “Make It Happen” culture that’s powered by our people.
About the Role
Based at our Sydney Support Office and reporting to the IT & New Store Support Manager, this hands-on role will be the first point of contact for all things IT support. You’ll play a crucial role in maintaining a seamless tech experience for our team and assisting with exciting IT projects and rollouts across the business.
Day to Day You Will Be
◦ Providing Level 1 & 2 hardware and software support (Windows & MacOS)
◦ Delivering fast, friendly helpdesk service with a solutions-first mindset
◦ Setting up and deploy laptops, desktops, and mobile devices
◦ Managing mobile phone repairs, replacements, and configurations
◦ Troubleshooting IT issues across office and meeting room tech (Zoom, Teams)
◦ Keeping our IT asset register and documentation up to date
◦ Collaborating with internal IT teams and vendors to resolve issues
◦ Supporting and helping deliver IT upgrades, rollouts, and projects
What You’ll Bring
✔ 4+ years of hands-on helpdesk/desktop support experience
✔ Solid Windows 11, Microsoft 365, and Active Directory knowledge
✔ Familiarity with networking basics (WAN, LAN, Wi-Fi)
✔ Exposure to cloud platforms (Office 365, Azure, AWS – a plus!)
✔ Relevant certifications (ITIL, MCP, MCSA, JIRA experience welcomed)
✔ A proactive attitude that aligns with our “Make It Happen” culture
✔ Bonus points for experience in retail or fast-paced customer support settings
At Accent Group, we’re not just about fashion – we’re about people, purpose, and performance. If you love supporting others through technology and want to be part of a collaborative and forward-thinking IT team, we want to hear from you!
• Apply now
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.
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