Posting #25-077CU
ITS Support Assistant I
Office of Shared Services (Prince Rupert, B.C.)
Term, Hourly (Seasonal)
September 2025 – January 2027
https://www.unbc.ca/career-opportunities/102726/its-support-assistant-i
Purpose
Reporting to the Manager, Integrated Services with functional supervision from the Classroom Technology Coordinator, the ITS Support Assistant I is part of the IT team and provides support to UNBC’s diverse community by assisting with basic IT tasks, helping with basic technical support, and handling IT-related administrative tasks. This person will be based in Prince Rupert supporting UNBC classes.
Responsibilities
- Providing Audio Visual support for faculty teaching classes for the Education Program, troubleshooting common classroom technology issues, escalating more complex problems to senior IT staff, and ensuring service excellence;
- Coordinating with other ITS staff to perform updates and maintenance on other UNBC computer systems in the Prince Rupert campus;
- Supporting senior ITS staff in the creating and updating of IT documentation and manuals, contributing to the department’s knowledge base; and
- Maintaining a strong commitment to professional development and continuous learning, taking advantage of training opportunities provided by the ITS department.
Qualifications
A high school diploma or equivalent;
Completion of at least one of the following or its equivalent;
- Computer Information Systems 11 / 12
- Computer Programming 11 / 12
- Undergraduate-level introductory programming course
The successful candidates will be able to communicate effectively, both verbally and in writing, and possess excellent interpersonal and time management skills. Demonstration of the ability to establish effective working relationships with a diverse set of clients, including senior technical staff, support staff, faculty members and students is essential; and
Must be able to provide a clear criminal record check.
An equivalent combination of education and experience will be considered.
To Apply
The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.
Please forward your resume, cover letter, and proof of education in PDF format (e.g. copy of transcripts or copy of degree/diploma) and include the competition number #25-077CU in the subject line to:
Human Resources, University of Northern British Columbia,
3333 University Way, Prince George, BC, V2N 4Z9
Email submissions: [email protected]
Inquiries: (250) 960-5521
Applications will be accepted until 4:30PM on September 10, 2025.
Job Type: Seasonal
Contract length: 4 months
Pay: $22.12 per hour
Expected hours: 12 per week
Work Location: In person
