IT Service Desk Analyst
IPSG Technology Inc. is a leading national provider of Business and Technology services with a proud history of delivering exceptional on-point value to our customers. IPSG specializes in Custom Application, Web and Mobile Application Development, COTS Implementations and Web Content Management in Canada and the United States.
IPSG is hiring a IT Service Desk Support Analyst to support their project environment in Vancouver, BC.
Candidate must have an IT Degree, Diploma, Certificate or program completion (such as A + Certification and Microsoft Professional Designation) in conjunction with at least 3 years of related experience specific to the IT industry. Prefer certification in MCP, A+, Network+ certifications
Provide copies of certification as separate attachments.
Candidate must have 3 years experience working with Microsoft suite of Applications, including MS office, web applications and computer hardware components
Candidate must have an Minimum 2 years hands on experience professional technical support experience in similar role or organization couple with strong analytical and problem-solving skills. Candidate must have knowledge of network architecture, security requirements and experience with authentication processes, please ensure this experience is clearly highlighted on your resume.
Candidate must have 2 years experience in web page design tools, including HTML, Dreamweaver, Adobe Design Suite.
Candidate must have the a ability to communicate technical information to non-technical users and keen understanding of support etiquette through each different support channels.
Candidate must have the ability to document technical support requests from intake to resolution using sound judgment and decision-making skills
Candidate must have the ability to work with limited supervision - excellent time and task management and ability to prioritize and the flexibility and ability to embrace change
Job Type: Permanent
- IT Support: 3 years (Required)
- Web based Design Tools, HTML, Dreamweaver, Adobe Design : 3 years (Required)
- MS Office Apps, Web Applications and Computer Hardware : 3 years (Required)
- Bachelor's Degree (Required)
- Vancouver, BC (Required)
- English (Required)
- Temporarily due to COVID-19
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