Geerlinks Home Hardware Building Centre & Design Gallery
Retail Associate - Service Desk
PRIMARY FUNCTION/OBJECTIVE
Geerlinks Home Hardware Building Centre & Design Gallery (‘GHHBC’) is currently seeking a Service Desk Associate. The primary function of this role is to support our Service Desk in a professional and presentable way while greeting and engaging customers with a welcoming and friendly rapport. Our Service Desk is the main hub of the entire store and typically the first place a customer will go for support and guidance. You will support our valued customers by providing direction to where product is located throughout the store, reviewing product selection, providing information on product specifications, as well as guiding customers with projects involving lumber and building materials and their applications. You will also support your team, department, and the store through assisting retail customers with questions, consulting on special-order product and building projects, and maintaining cleanliness as well as the merchandising of aisles within the vicinity of the Service Desk.
Flexibility with scheduled workdays and shift preference is required.
DUTIES/RESPONSIBILITIES
- Actively seek out and offer a friendly greeting throughout the entire store
- Represent the Home Hardware Service Desk in a presentable and professional way
- Assist retail customers with questions on product information, product application, and product ordering in-person, by telephone, and e-mail
- Merchandise the aisles in the vicinity of the Service Desk, ensuring these areas and shelves are stocked and holes are monitored and filled
- Support customers with the consult and ordering of special-order product, such as windows, doors, siding, tile, and more
- Support the Service Desk and Warehouse with filling stock on the sales floor
- Perform housekeeping duties throughout the department and general area
- Identify and support the need to update and flush stock and merchandise within the vicinity of the Service Desk
- Be approachable and treat all employees with respect
- Create a memorable and informative experience for the customer
- Be accessible to colleagues for questions and guidance where necessary
- Support and contribute to an environment that encourages high employee productivity and morale
- Maintain safety training certifications annually or as advised
- Set a good example by always following company policies and procedures
- Adhere to quality and customer service standards set forth by GHHBC
- Participate and represent store in local community events
- Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense.
- Report any potential hazards and unsafe behavior to management
EDUCATION/SKILLS REQUIRED
- 1-2 years of prior retail or industry related experience is beneficial
- Knowledge of a trade, renovations, and building materials a strong asset
- Possess a high regard for safety in the workplace
- Able to lift 50 pounds unassisted
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Ability to understand computer software programs which support the role
- Excellent communication skills
- A ‘can-do’ attitude with a desire and willingness to learn is an asset
- Willingness to continually develop professional skills and knowledge base with company support
- Willingness to participate in seminars, webinars, training sessions and meetings to expand knowledge and skillset
- Ability to work cooperatively in team atmosphere
WORKING RELATIONSHIPS
Reports directly to Service Desk Supervisor > General Manager > Owners
LOCATION
Geerlinks Home Hardware Building Centre & Design Gallery
295 Wellington St, St Thomas, ON N5R 2S6
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: From $18.50 per hour
Benefits:
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
- Vision care
Shift:
- Day shift
- Night shift
Work days:
- Monday to Friday
- Weekends as needed
Work Location: In person
