Position: IT & Help Desk Technician – Full Time
Start Date: ASAP
Hours: 40 hrs per week (Afternoon/Evening Shift)
Salary: Starting at $55,000 - $65,000/year
Vacation: 2 weeks paid after 6 months
Benefits: Great benefits package and bonuses
DO YOU LOVE SOLVING TECHNICAL PROBLEMS AND ENJOY HELPING OTHER BUSINESSES TO SUCCEED? JOIN OUR EXCITING WORKING ENVIRONMENT WHERE YOU'RE EMPOWERED TO SUCCEED!
Company Description: Control Play is a tech company in London Ontario which develops custom entertainment products, specializing in music and music-videos for Bars, Restaurants, Bowling Centers, and Theme Parks throughout North America.
Job Description: We are growing again and looking for a highly organized, results-driven, technical support specialist to join our Technical Support Team based at our office in London. Hybrid workplace model. Shifts available are afternoon and evening to 2am including weekends. Must be flexible to swap shifts if needed. We are open to interviews with entry level candidates as well as experienced professionals.
Responsibilities and Duties:
- Servicing and supporting current subscriber base of over 10,000 businesses
- Building computer systems
- Technical systems maintenance, expansion and administration
- Supporting networks, hardware, and software
- Audio and Video troubleshooting
The candidate must be an organized individual who excels with procedures, task lists and follow-up. Must have a healthy aptitude, be a quick learner and thrive on exceeding expectations. Ability to work weekends and occasional extended hours, will be required.
Qualifications and Skills:
- Friendly customer service. Must be out-going, and have exceptionally good telephone manner.
- Ability to accurately and consistently execute documented procedures and policies.
- Computer troubleshooting, including an in-depth knowledge of Microsoft Windows based operating systems.
- Experience with audio/video equipment is an asset.
- Internet and networking understanding. Knowledge in Internet streaming technologies is an asset but not required.
- Additional programming or IT abilities would be beneficial but are not required.
Benefits:
- Vacation & paid time off
- Casual dress
- On-site parking
- Extended health care
- Dental care
- Vision care
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home
Experience:
- IT support: 1 year (preferred)
Location:
- London, ON N5Y 2L8 (preferred)
Work Location: Hybrid remote in London, ON N5Y 2L8
