Inventory Control Specialist

Inventory Control Specialist

Department: Inventory Control

Hours of Work:

• Monday – Friday 9am – 5pm
• Evenings and Weekends may be required based on operational needs

Location:

Summary:

The Inventory Control Specialist is responsible for maintaining high standards of inventory accuracy and managing the handling of returned and damaged products. This role plays a key part in supporting warehouse efficiency, product compliance, and reverse logistics. The Inventory Control Specialist works cross-functionally with the Distribution Centre and Customer Service teams to ensure timely investigation and resolution of discrepancies while identifying areas for continuous process improvement.

Responsibilities

• Perform counts for expired products, and sort by flavor for Government inspection.
• Perform scheduled cycle counts. Investigate, resolve, and report inventory discrepancies between physical stock and system records in a timely manner.
• Bin-locate new products to assigned locations and re-locate the existing products to designated locations based on the replenishment analysis that is updated regularly.
• Receive, verify, and process returned inventory, ensuring accurate documentation, condition assessment, and appropriate disposition (restock, quarantine, or destruction).
• Evaluate and classify damaged items based on defined criteria (e.g., stamp condition, packaging integrity, product leakage, or expiry).
• Prepare non-sellable inventory for destruction following internal SOPs and external regulatory compliance (e.g., flavor separation, expiry tracking, or government inspections).
• Investigate discrepancies in returned or damaged goods, escalate unresolved issues, and recommend process improvements to reduce recurring errors.
• Maintain clean, organized reverse logistics and quarantine areas to ensure safe and traceable handling of non-sellable inventory.

• Support cross-departmental needs to resolve inventory or RMA-related inquiries and discrepancies.
• Participate in inventory audits, recall counts, and regulatory compliance checks.
• Assist in developing and implementing inventory control procedures and continuous improvement initiatives.
• Perform other duties assigned to support inventory operations.

Experience and Background

• High school diploma or equivalent required.
• 2+ years of experience in inventory control or warehouse operations preferred.
• Proficient with WMS/ERP systems (e.g., NetSuite) and Microsoft Excel.
• Strong organizational and problem-solving abilities with high attention to detail.
• Excellent verbal and written communication skills.
• Physically capable of performing labor-intensive tasks such as bending, lifting, etc.
• Must have no issues working at heights if needed.
• Reliable, adaptable, and committed to continuous learning and improvement.
• Driven to constantly improve and to assume more responsibilities.