Position Number: 50000313 / P5725
Department: Network and Carrier Services
Grade: GR12
Campus: Sir George Williams (Downtown)
Salary: $86,159.93 - $102,917.74 per annum
Union/Association/HR Policy: CUPEU
Posting deadline: June 19, 2025
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
SCOPE
Reporting to the Manager Network Services, the incumbent is responsible for specifying and costing of the installation of university telephone and computer network facilities. The employee is also responsible for the installation, maintenance and support of university access layer network components as well as network infrastructure and spaces in general.
PRIMARY RESPONSIBILITIES
• Analyze requests for telecommunications services and propose appropriate, cost effective solutions.
• Analyze and resolve technical problems for university telephony and data network systems.
• Coordinate the activities of external contractors ensuring that work conducted in accordance with university policies and in a timely manner.
• Maintain and troubleshoot access layer network for data and telephone services.
• Install servers and necessary equipment physically in the telecom room and data center.
• Work on the procurement process to purchase necessary hardware and services.
• Participate in the development and implementation of policies and new initiatives that support the strategic direction of the unit.
• Ensure that work completed as specified and that any deficiencies are corrected.
• Assist in selecting and purchasing telecommunications hardware, software and services.
• Assist in producing documentation for community at large as well as for use internally to IITS.
• Maintain awareness of telecommunications technology.
• Develop and communicate project scheduling to all of the relevant parties.
• Produce written cost quotations for proposed telecommunications solutions.
QUALIFICATIONS
• Bachelor's degree in Computer Science or related field with two to four years of related experience
• Registered Communications Distribution Designer (RCDD) or relevant certification for cabling design
• Technical knowledge of OSI layer, Cisco network, and different OS (Window, Mac, Linux). ITIL Certification an asset.
• PMP (Project Management Professional) certificate an asset.
• In-depth knowledge of computer network cabling and related infrastructure standards.
• Demonstrated problem-solving and customer-service skills.
• Demonstrated ability to simultaneously manage multiple, complex projects and coordinate the activities of a number of different parties (Concordia resource staff, IITS staff, vendors).
• Conveying technical information to non-technical audiences
• Highly developed interpersonal skills.
• Strong communications skills. (Ability to accurately capture end-user requirements and translate these into project specifications and directives to contractors, vendors and Concordia staff).
• Knowledge of Concordia University organization and procedures.
• Basic skills in MS Word and Excel.
• Experience working within ITIL (or equivalent) framework (Incident Management Change Management, Release & Deploy Management, Problem Management).
• Good knowledge (Level 4) of spoken English: able to give and understand detailed explanations and descriptions and basic knowledge (Level 3) of written English: able to prepare short, routine correspondence); basic knowledge of spoken French(level 3). Written French an asset.
• Physical ability to perform primary responsibilities (e.g. physical installation of network equipment including mounting devices of up to approximately 40 lbs (18 kg) onto server racks.) attested by successful completion of fitness for duty evaluation to the University’s satisfaction.
• Ability to work outside normal working hours as required to minimize service interruption.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
