Intake & Information Specialist -Full Time Contract

Anticipated Start Date: Sept 2, 2025

Guaranteed Starting Hourly Rate: $24.48

Role Overview:

Who we are…

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

We strive to be a great place to work for all employees to live in purpose, passion and potential Shine!

This is where you come in.

As an Intake and Information Specialist with the YMCA of Three Rivers, you will be the first point of contact for clients accessing Employment Services. You’ll provide welcoming customer service, support self-directed clients, and maintain up-to-date resources in the Resource Centre. This role involves assisting with job search activities, navigating employment platforms, and ensuring accurate data entry across multiple systems. You’ll also collaborate with community agencies, deliver workshops, and represent the YMCA in various meetings and outreach efforts.

What will you do…

• Provide welcoming first line customer service.

• Create positive and productive relationships with clients.

• Provide current labour market information in order to assist job seekers with their employment/educational goals.

• Update, acquire and enhance resources used by participants to ensure appropriate referrals are made for barriers to employment. Included are mental health resources, housing, addiction, criminal involvement and any other identified needs.

• Assist participants in the Resource Centre regarding computers, job searching, job bank or any other assistance they may require.

• Assist clients with accessing and navigating Thrive Career Wellness Service.

• Assist Self Directed clients with pre-employment activities (resume and cover letter preparation, mock interviews, employer research.)

• Photocopy and submit resumes and cover letters for participants.

• Ensure accurate information is entered and uploaded in all required systems within 24 hours for all client interactions, including self-directed and case managed clients. Accurate and detailed case notes for client information are a vital part of this role.

• Check systems (Common Assessment Portal) at least twice daily for referrals from various pathways, including Social Assistance through the Common Assessment portal, Targeted Referral (TRF) and Feedback, Request a Service Provider (RASP) and from the Serco Web Presence. Distribute referrals to Employment Coaches for initial case conferencing with Social Assistance Case Workers.

• Maintain Information Management Systems by entering client data into the SSM’s information management systems and CaMS.

• Comply with data integrity and security policies on all systems: including but not limited to the SSM’s systems and CaMS. Confirm data integrity by reviewing data for deficiencies or errors. Correct data incompatibilities and check outputs.

• Keep information confidential.

• Provide presentations and information to community groups, schools and agencies and other organizations involved in providing community-based programs.

• Organize and deliver workshops on employment related topics.

• Prepare internal reports utilizing internal systems.

• Attend and actively engage in various internal and external meetings, representing the YMCA for the purpose of case conferencing, professional development, community engagement and relationship building.

• Other duties as assigned.

What will you bring…

• Diploma or degree in Human Services from a post-secondary institution.

• Experience in employment or social services an asset.

• Strong communication and interpersonal skills.

• Intermediate proficiency in Microsoft Office.

• Ability to speak a second language is an asset.

• Valid G driver’s license and access to a vehicle is strongly recommended.

• Acceptable Police Check required.

This role requires regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. A valid G driver’s license and full time vehicle access are strongly recommended.

Additional Information:

In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years.

Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity)

We embrace the values of Justice, Access, Inclusion Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups.

Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand the knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don’t believe you meet all the requirements outlined.

Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.