Position Title: Administrative Intake/Exit Support Worker
Department: Akoka’tssini Mental Wellness
Classification: Full-time, Part-time and Causal Positions
About Aakom-Kiyii Health Services (AKHS)
Aakom-Kiyii Health Services is a dynamic and essential organization dedicated to enhancing the health and well-being of the Piikani Nation. We deliver a comprehensive range of health services, grounded in a commitment to culturally safe care and holistic wellness. Our team is passionate about community health, and we strive for excellence and innovation in all our programs and operations. Joining AKHS means contributing to a vital service that directly impacts the lives of community members.
The Opportunity
Aakom-Kiyii Health Services is seeking a highly motivated and experienced Administrative Intake/Exit Support Worker. The Administrative Intake/Exit Support Worker provides front-line administrative support for clients entering and exiting medical services within Aakom-Kiyii Health Services (AKHS). This position plays a key role in creating a welcoming, safe, and organized environment for clients seeking care. The Intake/Exit Support Worker manages client information, schedules, documentation, and coordination with medical care teams while upholding privacy and cultural sensitivity. The Intake/Exit Support Worker plays a key role in helping clients feel welcomed, informed, and supported, contributing to the overall effectiveness and accessibility of care.
Role & Responsibilities
● Greet clients upon arrival and assist with the intake process in a welcoming, culturally safe, and non-judgmental manner.
● Complete intake and discharge forms, verify client information, and ensure accurate documentation of all administrative records.
● Coordinate logistics related to client admissions and discharges, including transportation, appointment scheduling, and referrals.
● Maintain up-to-date client files and data logs, ensuring confidentiality and compliance with privacy protocols.
● Serve as a communication link between clients, healthcare staff, and support programs.
● Respond to client and family inquiries with professionalism and empathy, offering guidance or connecting them with appropriate resources.
● Track client flow and availability of detox beds to support service coordination and reporting.
● Assist with administrative duties such as data entry, filing, generating service reports, and supply tracking.
● Help maintain an organized and calming reception and administrative space for clients and staff.
● Participate in staff meetings, training sessions, and team-based planning to support continuous service improvement.
Required Qualifications:
● Education:
○ High school diploma or equivalent is required.
○ Post-secondary education in office administration, health services, or a related field is considered an asset.
● Knowledge:
○ Understanding of administrative procedures in a health or human services environment, including recordkeeping and client confidentiality.
○ Comfort with basic computer systems, including word processing, spreadsheets, and data entry platforms.
Application Instruction:
Please submit a complete application package including:
- Cover Letter outlining your interest and relevant experience
- Comprehensive Resume
Attention: Human Resources
Email: [email protected]
Application Deadline: This competition will remain open until a suitable candidate is found.
Successful applicants will be required to provide the following upon hire:
- Copies of your academic degrees and any pertinent certifications
- Current: Intervention Record Check (Vulnerable Sector)
- Current: Criminal Record Check
- References
Please note: Incomplete submissions will not be accepted. Aakom-Kiyii Health Services appreciates all applications received; however, only those applicants selected for an interview will be contacted.
Job Types: Full-time, Part-time, Casual
Work Location: In person
