About Twig Fertility
We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state-of-the-art IVF lab and in-house pharmacy, we offer the full range of fertility services.
As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.
If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.
Your impact
- Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
- Bring strong verbal and written communications that allow patients to feel heard and supported
Your responsibilities
- Answer phones and triage calls as needed
- Answer/triage general email inquiries
- Communicate with patients via phone, email, and EMR portal
- Manage incoming eFaxes and transcribe all patient results into the EMR
- Manage all incoming patient referrals
- Assist with answering questions and scheduling consults for new patients
- Assist with patient flow during cycle monitoring appointments - back of house support to ensure patient flow is efficient and patients are being seen in a timely manner
Your experience
- Previous related experience in a medical or clinical office environment and/or relevant customer service experience
- Strong interpersonal skills and a high degree of discretion
- Effective communication skills
- Must enjoy learning and interacting with people of all backgrounds
- Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
- Comfortable working in a fast-paced environment and adaptable to change
- Excellent time management and attention to detail
- Highly effective organizational skills, flexibility, and adaptability
- Experience working within an EMR and/or CRM (preferred)
Your schedule
- Full time
- Monday - Friday (7:00AM-3:00PM)
- Weekends and holidays as needed
Perks and Benefits
At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.
At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
