Inside Sales Supervisor

What you'll do

• Showroom tours and product training when needed
• Foster, maintain and grow relationships with dealers, customers and partners
• Handle incoming calls, emails, and inquiries from dealers and sales representatives.
• Proactively follow up on quotes, product availability, and account details.
• Assist customers find the right appliance solutions for their needs - from specs to stock.
• Build and maintain strong relationships with existing customers and accounts.
• Work closely with the Outside Sales team to support regional growth .
• Keep our dealer network databases up to date with display, store location , brand info etc.
• Stay sharp on product lines, pricing, and discretionary account terms
• Online order sales fulfilment and processing using Wix.
• Process and Submit Order Acknowledgements, Sales Order Fulfillments with warehouse, and shipping tracking when needed.
• Able to prioritize workload and manage time effectively in a variable paced environment.
• Work simultaneously with Inside Sales, office and warehouse team on processes, sales/service, and logistic initiatives.

What you bring

• 1-3 years of inside sales or customer service - bonus if its in Distribution or Wholesale industries.
• Experience in the appliance or home goods industry is a major plus.
• Strong Phone skills- you're clear, confident, and don't shy away from tough questions.
• You are organized, reliable, and can juggle multiple accounts.
• Comfortable with Order entry systems and basic product knowledge.
• You follow up, follow through, and don't need reminders to do either.
• Possess and project a team-player attitude and enjoy working with others.

What we need

• Ability to work Monday to Friday, from 8:30-4:30, with weekend availability if/when needed.
• High proficiency in Microsoft Office Suite, Excel ( a must), Outlook, PDFs, Internet and Web based tech/ CAD drawing software ( we will train), ECI Phone Systems, Google Drive/ Dropbox
• Familiarity with QuickBooks Desktop
• Customer experience excellence - we strive to maintain or 5-star Google rating!

What we offer

• Competitive Base Salary + Semin Annual Bonus
• Internal Health Benefits expense of $2000 annually
• Paid time off and Holidays
• Company Events - we work hard and have fun
• A team that values hard work and celebrates wins - big & small

Job Types: Full-time, Permanent

Pay: $25.00-$35.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• On-site parking
• Store discount
• Vision care

Experience:

• Inside sales: 5 years (required)

Work Location: In person