Position Overview
The Inside Sales Account Manager is responsible for managing and growing relationships with customers over the phone, via email, and through other forms of communication. This role focuses on providing exceptional customer service, processing orders, generating new sales opportunities, and working closely with outside sales representatives. The ideal candidate will have strong communication and organizational skills, along with a deep knowledge of the company’s product offerings.
Core Values: Integrity - Honesty - Hard Work - Commitment - Service - Teamwork
Responsibilities and Duties
· Customer Relationship Management: Serve as the primary point of contact for inbound customer inquiries, offering product recommendations and assistance in resolving issues or concerns.
· Order Processing: Accurately enter customer orders into the system, confirm product availability, and coordinate with the operations team to ensure timely delivery of materials.
· Sales Growth: Proactively reach out to existing customers to upsell and cross-sell additional products, identify new sales opportunities, and maintain a robust sales pipeline.
· Quotations and Pricing: Prepare and present accurate quotes to customers, ensuring competitive pricing while maintaining profitability.
· Invoicing & Billing: Prepares and issues invoices to customers, ensuring timely payment and addressing any discrepancies
· Product Knowledge: Maintain a deep understanding of the company’s building supply products, providing customers with relevant information and advice based on their needs.
· Collaboration with Outside Sales: Work closely with outside sales representatives to support shared accounts, assist in follow-ups, and ensure a smooth customer experience.
· Inventory Coordination: Assist in monitoring stock levels to ensure availability of products for customer orders, coordinating with the warehouse team as necessary.
· Reporting: Provide regular updates to the Sales Manager on sales activity, client feedback, and market conditions through CRM systems and sales reports
· Customer Service: Address customer issues such as returns, order adjustments, or delivery concerns, ensuring a positive resolution.
Qualifications and Skills
· Education: High school diploma or equivalent; an Associate’s or bachelor’s degree in business, Marketing, or a related field is a plus.
· Experience: Minimum of 2-3 years of sales or customer service experience, preferably in the building supply or construction industry.
· Skills: Strong communication and interpersonal skills; proficiency in Microsoft Office and CRM systems; excellent organizational and multitasking abilities.
· Physical Requirements: Ability to work at a desk for extended periods and occasionally handle product samples weighing up to 25 lbs.
Job Type: Full-time
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Building Supplies: 3 years (preferred)
- Inside Sales Account Management: 3 years (preferred)
- Sales: 3 years (preferred)
Language:
- English (required)
Work Location: In person
