Position Title: Inside Account Manager – Wireless Communications Company
Location: Pickering, Ontario, Canada
Employment Type: Full-Time
Reports To: Sales Manager
Industry: Wireless Communications / Telecom Services
About the Company
We are a privately held, Indigenous-owned wireless communications provider headquartered in Pickering, Ontario, delivering mission-critical and operational-critical communication networks to business, commercial, and public safety clients across Ontario and Canada. Our reputation is built on delivering secure, reliable, and high-performance wireless voice and data solutions where uninterrupted communication is essential. We are committed to operational excellence, innovation, and creating long-term value for our stakeholders and the communities we serve.
Position Overview
We are seeking a driven and customer focused Inside Account Manager to play a key role in driving revenue growth while building strong, long-term client relationships and identify new business opportunities. The successful candidate will manage both inbound and outbound sales activities, ensuring a seamless customer experience through responsiveness, accuracy, and professionalism.
Key Responsibilities
- Conduct outbound calls, emails, and video meetings to generate and qualify new business opportunities.
- Respond promptly to inbound inquiries, identifying opportunities for cross-selling and upselling.
- Build, strengthen, and maintain customer relationships through consistent follow-up and engagement.
- Prepare accurate quotes, proposals, and process orders to ensure a reliable and positive client experience.
- Handle customer escalations with professionalism by actively listening and delivering effective solutions.
- Maintain accurate CRM records, track pipeline activities, and provide regular progress reports.
Qualifications
- Experience in inside sales, account management, or business development, ideally in telecommunications or technology.
- Strong communication skills (verbal and written), with the ability to engage effectively with clients at all levels.
- Proficiency with sales strategies, including lead generation, qualification, and closing techniques.
- Strong organizational skills, attention to detail, and ability to manage multiple opportunities simultaneously.
- Adaptability, problem-solving skills, and critical thinking to succeed in diverse sales scenarios.
- Experience working with CRM platforms to manage pipelines and customer interactions.
What We Offer
- Competitive compensation package with performance incentives.
- Comprehensive benefits program.
- Ongoing training and professional development.
- The opportunity to contribute to meaningful projects supporting public safety, business, and community communications.
- A supportive, growth-oriented team culture.
Career Growth Opportunities
We believe in investing in our people and promoting from within. High performing Inside Account Manager will have the opportunity to grow into roles such as:
- Account Executive – leading larger, strategic client accounts.
- Territory or Regional Sales Manager – expanding responsibility across markets.
- Sales Leadership – mentoring junior sales staff and contributing to overall sales strategy.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
