Housing Support Team Lead- Full Time
St. Thomas
The Station - 45 Supportive Housing Units
Salary: 52,200- $61,000
Position Description: Reporting to the Program Supervisor, as the Housing Support Team Lead, you will be responsible to provide tenants at Indwell’s The Station with enhanced supports that help them maintain health and housing. Promoting and demonstrating the vision, mission and values of Indwell within the workplace and community. You will lead within the context of a collaborative interdisciplinary team, reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to residents. Providing or supporting in the treatment, rehabilitation, and support for individuals living in supportive housing. Being responsible for the supervision and oversight of various support staff, as well as other contracted positions as required. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.
About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model
What our Tenants say:
"The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you." "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want." "An affordable rent. It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."
Hours of Work: 40 hours per week. Scheduled hours expected to fall between 8am-11pm, including some public holidays. Participation in the on-call schedule rotation is required to support the residents and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for one week at a time, responding to urgent needs.
WHAT YOU WILL BE DOING
Direct Support to Residents:
- Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust.
- Knowledge and understanding of psychosocial rehabilitation, recovery models, including harm reduction strategies around substance use.
- Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
- Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery.
- Connect residents with supportive community resources, including both clinical and informal supports
- Coordinate, lead and/or participate in case conferences with outside supports
- Confident in utilizing crisis management and intervention skills.
- Respond to resident complaints/concerns with care, compassion, and efficiency.
- Reinforce residents’ life skills, including spiritual, social, and coping skills.
- Assist with intake and orientation of new residents.
- Develop and facilitate relevant group programming.
- Ensure required documentation is completed in a thorough and timely manner with a focus on maintaining and protecting tenant health records.
- Supervise and support various interdisciplinary support staff within the program as well as any additional contracted positions.
- Consistently show initiative and engage in creative problem solving alongside the Program Supervisor
- Demonstrate ongoing commitment to learning and supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice).
- Experience leading and/or guiding internal teams to accomplish shared goals specific to health and housing support
- Coordinate and maintain quality improvement standards related to pest management, apartment checks, rent payments and arrears planning
- Apply organizational skills that foster continuity of housing and health supports
- Ability to take the lead on internal program development and projects
- Established relationships with community partners within the local social service sector
- Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
- Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
- Attend organizational cross regional team meetings and provide updates to program staff, specific to the housing support role.
- Comfort and familiarity with leading landlord responsibilities such as pest management, rent collection, Landlord and Tenant Board processes.
- Support and/or lead engagement in Landlord and Tenant Board processes as needed.
- Participate in HR related matters as required (hiring, performance evaluations, professional development)
- Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, oversight of pest management protocols, community events, and other supports as necessary.
- Support the coordination of unit vacancies and turnover
- Support and collaborate with Program Supervisor to integrate program volunteers into housing support activities. Complete volunteer logs as required.
- Develop onboarding and training schedules for new employees. Participate in the orientation and support of new staff, students and volunteers.
- Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available.
- Follow applicable regulations, policies and procedures.
- Work collaboratively with Facilities, coordinating necessary support needed and accurate reporting of maintenance requests to ensure upkeep of buildings and tenant units.
- Use appropriate procedures when responding to emergency situations.
- Ensure your own health & safety, that of tenants and co-workers by adhering to health & safety standards.
- Complete required safety checks and inspections as assigned.
- Attend and participate in all required training to maintain and develop new skills.
- Other duties as required.
- Post Secondary degree in related field or equivalent with 2 years of experience in a social service setting
- Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
- A warm, sensitive, and caring approach
- Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
- Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
- A valid “G” class driver’s license with own vehicle
- Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year
- Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
- Employee Assistance Program- primary care and professional consulting services
- Group RRSP: Indwells gives 5% of salary, you can opt in for further contributions
- New Staff Orientation Days
- Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
- Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings
Inspired to JOIN OUR TEAM, we invite you…
To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.
Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.
Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.
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