Host
Job Description
Join the PourHouse Group of Companies and be part of a fun and dynamic team!
We are seeking a confident, personable, and professional individual to join our team as a Host. This hybrid role plays a key part in both creating a welcoming first impression for guests and maintaining a safe, respectful environment. The ideal candidate will have a strong customer service orientation, excellent communication skills, and the ability to manage crowd control and conflict with professionalism.
Your goal will be to provide a high-quality service that will help us maintain and attract customers.
Daily responsibilities will include the following:
Guest Experience / Host Duties:
· Greet guests warmly upon arrival and thank them as they leave
· Manage the flow of guests entering and exiting the establishment
· Maintain waitlists and seating charts when applicable
· Communicate wait times clearly and manage expectations
· Ensure dress code, age, or entry policies are upheld
· Provide directions and answer questions about the venue
Door / Security Duties:
· Check identification to ensure legal age compliance (if applicable)
· Monitor entrances and exits for crowd control and guest safety
· De-escalate situations calmly and appropriately
· Address disturbances, enforce house policies, and remove individuals when necessary
· Conduct visual checks of guests for prohibited items or intoxication
· Liaise with law enforcement or emergency services if required
· Perform perimeter checks and monitor security cameras (if applicable)
Know and follow applicable food service safety regulations and best practices.
Be able to stand on your feet for hours at a time and be able to lift up to 25 lbs. regularly.
Be willing to work flexible hours that may include weekends and holidays.
Qualifications and Skills Required:
· Previous experience in hospitality, customer service, or security preferred
· ProServe, Smart Serve, or equivalent (as required by your province or state)
· Security license (if applicable to your region)
· Strong interpersonal and communication skills
· Calm under pressure and able to manage difficult situations professionally
· Physically able to stand for long periods and manage crowd movement
If you’re ready to join a fun and supportive team, apply now!!
The PourHouse Group of Companies has become a prominent presence in Cold Lake and the surrounding area. Our diverse portfolio includes the iconic PourHouse Bar & Grill, known for its neighborhood sports bar ambiance; the PourHouse Food Truck, is always ready to cater to events big or small, bringing a vast menu of delectable items to top off any occasion; Hack’s by the PourHouse, located in the Cold Lake Golf and Winter Club, features a restaurant and lounge with meeting rooms and private event space as well as the beverage cart service in the summer for the golf course; Clarks General Store is a fun place to grab a bite to eat and enjoy a casual dining experience on the beautiful Lakeshore Drive and at last The Marina Bowling Centre, with its 8 lanes of 5-pin bowling, extensive food menu, and licensed facilities, is a wonderful place that hosts a variety of events, including birthday parties, private events, Christmas and New Year’s parties and league bowling as well.
Job Type: Part-time
Pay: $15.00-$20.00 per hour
Benefits:
- Casual dress
- Flexible schedule
Schedule:
- Holidays
Work Location: In person
