Our Plus Company Vancouver office has an immediate opening for a Helpdesk Technician in a hybrid role. Working with our international Systems & Technology team, you will provide support to all systems and technology related requests and projects, including but not limited to, systems administration, in-office support and Mac & PC troubleshooting.
We are looking for a quick-witted, results-oriented and super-smart Helpdesk Technician to join us to resolve issues, answer queries and serve as ambassadors for our company. Are you interested in working directly with people? Do you have confidence, discipline and a drive for success? This position is people facing and will include identifying problems and working within your peers and management to resolve them.
Our preferred candidates will have a proven track record of working within a team environment to successfully address technical issues as well as solid analytical and problem solving skills. This is an excellent opportunity to jump into tech support in an environment with fantastic on-the-job learning and mentorship while also bringing to the table your industry certifications and experiences as an asset.
Responsibilities
- In-office user support including equipment provisioning/support, employee onboarding, troubleshooting networks, software and office issues.
- As needed, troubleshooting users’ equipment, software and services with remote control technologies (i.e. phone, screenshare, chat).
- Collaborating with other technicians, staff and vendors to resolve issues.
- Owning assigned tickets and tasks and prioritizing work accordingly.
- Maintaining in-office equipment and inventory. Ordering, managing computers and mobile devices.
- Providing continuing education, maintaining documentation and delivering exceptional customer service.
Skills & Qualifications
- You have provided IT support in a previous role or have similar work experience (1-2 years)
- You have previously used Gmail, Mac OS, Windows
- Knowledge of troubleshooting issues with computers and mobile devices.
- Excellent verbal skills. Bilingual is a plus but not required (English/French).
About you
- Professional and articulate, yet still approachable.
- Customer service attitude
- Intuitive about what to say, when and to whom.
- Technically proficient but not a know-it-all.
- Intrigued by technology and not scared off by new things.
- Excellent with time-management, multi-tasking and organizational skills.
- Are comfortable with both Windows and Mac OS.
- Enjoy learning new things.
- Ability to convey technical concepts and recommendations to non-technical people.
Salary Range - $51,000 -$56,000
What’s in it for you:
We value the ‘whole you’
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
- Hybrid work models - Three days a week in-office to support users (Tuesday - Thursday)
- Generous Vacation starting at 3 weeks + 1 extra week over the holidays
- Agency summer days (exact policy differs per campus and agency)
- Modern, shared co-working spaces, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
- Pet friendly office
- Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
We are obsessed with learning and being better humans
- In-house learning & development sessions and annual career and growth conversations’
- Access to internal network of opportunities across all agencies
- Focus on developing BIMPOC Talent via our BIMPOC Mentorship Program
- Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Check out our EDI report here to learn more about our work and commitment towards equity.
We invest in your health and wellness:
- Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
- Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
- A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
- Maternity leave top up program.
Expiry Date Notice: This job description expires on July 7, 2025.
We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview.
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Plus Company what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
By joining Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.
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