Who is Effortless Admin
At Effortless Admin, we're not just another software company – we're transforming how Canada handles employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. We are an expanding organization looking for motivated individuals who want to join us on our growth trajectory.
Position Overview
Full-Time | Edmonton, AB | On-site
Why This Role Is Important To Effortless Admin
The Group Benefits Specialist will join Canada’s top benefits administration technology and service provider. We are looking to add an enthusiastic customer-facing service team member to our fast-paced and dynamic environment working alongside our industry-leading development team. The ideal candidate will have a passion for serving our clients well, Canadian benefits administration experience and a desire to make a difference working alongside the rest of our client service team.
What You’ll be Doing
- Supporting plan sponsors in the management of their benefit plans
- Assisting plan members in using our software and understanding their coverage
- Contributing meaningfully to our development team in continuously improving the software through user acceptance testing, bug identification and product refinement
- Expanding your abilities as a subject matter expert in employee benefits data
- Developing a level of comfort with a large number of benefits carriers, plans and contracts
- Working independently in completing daily tasks
- Providing an exceptional customer service experience, bringing greater understanding to the client and resolving any of their benefits questions
- Providing exceptional customer service by live chat, email and phone in English (and French, if bilingual)
- Other duties as assigned
What You’ll Bring
- Passion for customer service
- Desire to work in a team environment
- Canadian benefits administration experience is a requirement
- Ability to learn new technologies quickly
- Strong written and verbal communication skills
- Fluency in French is an asset but not required
What’s in it For You
- Work with the best minds in employee benefits, solving the most challenging data problems
- The opportunity to support a wide variety of clients in the employee benefits space while ushering in the future of employee benefits technology
- A collaborative team in a supportive, growth environment.
- A flexible company with personality and heart
- Company-paid opportunities for further education and personal development in industry relevant programs.
- Competitive compensation and robust benefits package
- Great work-life balance with 37.5 hour work week
Join Our Journey
At Effortless Admin, you'll have the opportunity to grow professionally while contributing to meaningful innovations in the industry. If you’re passionate about being part of a dynamic team that's transforming the benefits administration landscape, then we want to hear from you! Please submit your resume and cover letter.
