Role & Responsibilities:
1. Work with Co-Founder to plan the daily field/ service route whereby resident requests, both: onsite and remote support, plus delivery related are fulfilled in a timely manner.
2. Contact residents following a remote support call to ensure the issue has been resolved.
3. Form and plan the daily schedule, with Manager, for field service representatives to ensure resident requests and move-ins are completed as scheduled.
4. Ensure the service representative conducting the call is apprised of any specific requests related to the resident/move-in.
5. Tele-contact residents:
On the following day of move-in to check on the overall move-in experience, feedback on the accommodations and note any requests the resident[s) may have for the Facilities Manager/Team to action.
As advised by Facilities Manager to update the resident[s] on any service, delivery or special requests.
6. Assist in the sourcing and hiring of resident service representatives [field personnel] by networking and advertising.
7. Responsible for packing and unpacking of:
[i]Welcome Kits: Packing and maintaining a par stock of 5 welcome kits for use by resident service agents.
[ii] Office deliveries: Receive. unpack and store as advised by Facilities Manager.
8. Field Kits: Replenishing field kits used by resident service agents. Inform Facilities Manager when items are to be re ordered. Par stock of 5 per item to be maintained, in the office, at all times for use.
9. Ensure quality and standard of service are maintained with a view to achieving hundred percent survey scores from the company's major corporate accounts. Apprise the Co-Founder and Facilities Manager of any service challenges and provide suggestions whereby service downtime is minimized.
10. Visit units to render onsite support be it:
[i]Troubleshooting service-related issues with Shaw/Hydro/Fortis.
[ii]Making a housewares or linen delivery to residents or team members who are onsite completing a service.
[iii]Granting access to: [a] strata for inspections or [b] a third-party vendor for repairs, etc.
[iv]Providing 1:1 suite/appliance orientation to an overseas resident at the president's request.
[v]Delivering a gift certificate to remedy a service experience and many more.
You personify the image and service culture of the company during such onsite visits.
11. Train with Facilities Manager/Team with a view to cover any vacation/unscheduled absences.
12. Member of the on-call program to attend to after-hours move-in calls and other resident related issues. The on-call schedule is set on a weekly basis and a separate allowance is paid for on-call work.
13. Other responsibilities may be assigned from time-to-time in keeping with business needs and as the position evolves within the Company.
Compensation Details:
1. Hourly rate $21 - $24/hr.
2. Two weeks paid vacation.
3. Mileage paid at $0.61/km for business travel needs along with all reasonable expenses.
4. Eligible for enrollment in the Company's group health plan following successful completion of probation.
5. Training will be provided on operation/reservation specific systems by a team member.
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
Application question(s):
- Candidate must have authorization to work in Canada.
- Personal vehicle will be required for work with clear driving record.
- Shift based position, hospitality experience in hotel, motel preferred.
Work Location: In person
Expected start date: 2025-08-04
