Job description
Front Desk Agent - Part-Time (Potential for Full-Time)
Willing to work all shifts (7am-3pm, 3pm-11pm and 11pm-7am)
Front Desk Agent Job Duties:
TownePlace Suites by Marriott is one of Belleville's premiere hotels, part of Hotel Equities Management group. We are looking for a full time Front Desk Clerk. perfect for someone that is Customer Service focused, flexible with shifts and wants part-time. Shifts vary with Afternoon shifts, evening shifts and some days shifts and includes weekends. Must have Smart Serve and own transportation. Job duties include:
- Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
- Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
- Offer loyalty rewards, upsells and property features/benefits
- Demonstrate professionalism at all times and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
- The hotel has a small In-house bar - Front Desk helps on the bar and it is required to have Smart Serve as part of the hiring process.
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and well organized work area
- Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends and holidays
Physical Requirements
- Lift, carry, push, pull, and place objects weighing up to 25 pounds
- Standing for extended periods of time
Qualifications
- High School Diploma
- Minimum 2 years customer service experience, previous hotel experience an asset
- Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred
Please note the successful applicant will be subject to a background record check.
Job Type: Front Desk Agent - Part-Time (Potential for Full-Time)
Benefits:
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Job Type: Full-time
Benefits:
- On-site parking
Experience:
- Customer service: 1 year (required)
Work Location: In person
