Front Desk Agent

Overview
South Hill Lodge is seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor
• Manage check-in and check-out processes efficiently and accurately
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions
• Maintain accurate records of guest information and reservations using phone systems and front desk software
• Address guest complaints or concerns promptly and professionally to ensure satisfaction
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests
• Process payments, post room charges, and manage cash handling procedures
• Manage phone systems, direct calls, and take messages as needed
• Uphold hotel policies and procedures while maintaining a high level of hospitality
• Assist with end-of-day reporting and audit procedures as needed
• Maintain cleanliness and organization at the front desk and lobby area
• Report any unusual occurrences, guest issues, or emergencies to management
• Perform additional duties as assigned by supervisors or management

Experience

• Previous experience in guest services or customer service roles is preferred
• Familiarity with front desk operations in a hotel or similar environment is advantageous
• Proficiency in using property management systems (PMS) and front office equipment is beneficial
• Strong phone etiquette and communication skills are essential for effective interaction with guests
• Multilingual or bilingual skills are an asset
• A passion for hospitality and providing excellent customer service is a must

Join our team as a Front Desk Agent and make a positive impact on our guests’ experiences while building a rewarding career in the hospitality industry.

Job Type: Part-time

Pay: $15.00 per hour

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2025-06-25
Expected start date: 2025-06-25