Job description
The Lobby Ambassador / Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility.
Job Requirements
We are looking for candidates who have excellent personal presentation and interpersonal skills.
Lobby Ambassadors have the following duties and responsibilities:
- Greet visitors upon arrival and provide direction or information as needed.
- Monitor visitor access and maintain security awareness
- Assist with checking in guests or clients and directing them to their meeting.
- Maintain a clean and welcoming environment in the lobby area.
- Answer and direct incoming calls to the appropriate department or individual,
- Handle the reception of mail and courier packages and distribute them accordingly
- Answer inquiries about the company, its services, and facilities
- Participate in emergency evacuation procedures and crisis management scenarios
- Provide administrative support to other departments as needed
Front Desk Agents have the following duties and responsibilities:
· Proficient in English language.
· Welcome guests and check them into their rooms
· Competent use of computers and databases. Microsoft is a must.
· Answer questions about the hotel, its amenities, services and local area
· Resolve guest complaints or problems if they arise
· Communicate with other staff members to ensure guest needs are met
· Handle guests' payments and maintain accurate records
· Ensure that the lobby and reception area are kept clean and tidy
· Assist guests with luggage and other needs as required
· Provide recommendations on local restaurants, attractions and activities
· Be available to answer questions or respond to requests at all times.
· Ability to stand for long periods of time.
· Must be available all shifts, including weekends and holidays, as we are a 24h operation.
Job Type: Part-time
Pay: From $17.20 per hour
Expected hours: 24 – 40 per week
Additional pay:
- Overtime pay
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime
Work Location: In person
Expected start date: 2025-06-23
