Position Title: F&B Supervisor – Happy Valley Day Lodge
Reports to: Senior F&B Management
Wage: $21.00-$23.00/hourly
Target start date: November 7, 2025
Overview of Position:
- This position is responsible for the management of four unique business units (Quick Service Café, Quick Service Burger Restaurant, Full Service Lounge, & Banquet/Events Program) within the Happy Valley Day Lodge.
- Possess a strong ability to stay focused and organized and lead a group of 50-60 staff in a fast-paced environment, while maintaining a high level of hospitality and service standards.
- Assist in Menu Creation, Scheduling, Payroll, Cash Management, Event Planning & Execution, Inventory Management and Ordering, and other administrative functions as assigned.
- Is responsible for the safe and responsible service of alcohol at the venue at all times. Must always abide to all liquor laws and the Terms and Conditions of a food primary liquor license.
- Provide training and support to all employees at the venue to achieve guest satisfaction. Teammates will include Server, Hosts, Bussers, Bartenders, Support Team, Event Staff & F&B Attendants.
- Responsible for actioning building maintenance and attention to risk management in and around the Day Lodge.
- Communicate with the Management team though writing in manager logs and also verbally on a daily basis.
- Manage all aspects of employee success through one on ones and team coaching.
- Responsible for actioning building maintenance and attention to risk management in and around the outlet.
- Maintains a high level of professionalism, and grooming at all times.
- Participate in weekly management meetings, providing suggestions on how to improve guest experience.
Experience and requirements:
- Experience in a fast-paced restaurant environment in a leadership role
- Min 2yrs+ experience in full-service restaurant supervision
- Min 2yrs+ experience in banquet/event supervision
- High knowledge of Wine & Spirits
- Experience in managing/working with a large group of seasonal staff
- High knowledge of computers and Toast systems (or other POS systems)
- Experience in tips/gratuities an asset
- Bartending and serving experience an asset
- Must be 19 years old
- Have a Serving it Right Certificate
Duties and abilities include:
- Possess a strong ability to stay focused and organized in a fast-paced environment.
- Maintain a high level of attention to detail in written and verbal correspondence
- Performs daily administrative duties relating to event management, ordering, requisitions and team development.
- Data entry duties for financial reporting or menu printing
- Provide on the floor support to all employees to maintain guest satisfaction levels
- Assist in monthly inventory counts
- On the floor supervision of the outlet and events while on shift
- Communicate with the senior management team
- Strongly involved in the SWP& SJP training making sure that the staff are adhering to these standards.
Working Conditions:
- Able to work long hours and expected to work overtime in busy periods and holidays
- Be on feet for extended periods of time
- Able to Lift 50lbs and bend and push repeatedly
- Hospitality training an asset
Other Skills:
- Exceptional attention to detail
- Excellent communication skills
- Problem solving skills
- Exceptional leadership skills
- Passion for a high level of customer service
- High level of cash handling experience
- Working knowledge of Toast system (or other POS systems)
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